- Liked: Cleanliness
- Disliked: Staff & service
UNDER NO CIRCUMSTANCES, BOOK THIS RENTAL!
I booked and pre-paid this Las Vegas 'shared home accommodation' on Hotels.com for 5 nights! When my friend and I complained about several eye popping short comings in our room...(not a single chair or any table or furniture to place our luggage & items on, no closet to hang our clothes, no shampoo/conditioner, no hand towels...not to mention a $200 cash only cleaning fee, etc, etc) the owner, Catherine, became hostile and extremely verbally abusive!! She even threatened to change the front door code because she accused me of not properly locking the door! It was intolerable, and we decided to check out after 1 night!! When we asked to speak to her privately to ask for a refund, she escorted us outside and then slammed the door shut on us before we could get 2 words out of our mouths! It was the most horrible experience of over 50 years of hotel/motel/Air BnB, or shared home accommodation stay that I have ever had...QUITE SHOCKING ACTUALLY!! I called hotels.com to see what could be done to get a partial refund, and was told that the same owner, CATHERINE who was so abusive to us...refused to give us a refund on the 4 days we did not stay in her home, plus the $200 cash cleaning fee she charged us! TOTAL RIPOFF!!!