4/10 (不満)
Aigerim
2023 年 8 月 1 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very dissapointing
The hotel has a very good location with walking distance to the beach with beatful view. The hotel has good facilities like spa and swimming pool however we could not use any of these because the pool is small and there is no enough sunbeds. Visitors wake uap early and leave their towels in orde to occupy the sunbeds whole day even if they dont use them .
Air conditioner was hardly working, it was constantly hot in the room and we could not sleep. Beds are uncomfortable and I had lower back pain after the first sleep in that hotel.
The bathroom sink was leaking and nobody came to fix it. Overall the rooms need refurbishment. There was one bottle of water in the room and when we asked for an extra one (each cost 3 Euro) they requested 5 Euro service charge for room service. There is no shampoo, no soap (only luquid soap that drips and you cant even wash your body with it) and no hair balsam, no hair dryer.
At the restaurant we ordered chicken caesar salad and they put bacon in i although there is no such ingridient mentioned in the menu and I warned the waitress I dont eat pork. When I called the manager his reply was 'all chicken caesar salads contain bacon and that was a menu printing company fault). No apologies nothing. Ant ehe last but not least they did not clean our room even once in our 3 days stay. Second day the cleanşng lady showed up at 11 and we asked her to come in 20 minutes as we were getting ready for the beach). When we came back couple of hours later the
Aigerim
2023 年 7 月に 2 泊滞在