I think this hotel being 4 stars is extremely generous. When I booked they asked me if I was celebrating anything and I mentioned it was for my birthday which they said they noted down, made zero difference so I’m not entirely sure why they asked I was expecting my room to be decorated or a card or something. I’ve never seen a more useless all inclusive either, once the restaurant closes at 9:30 there’s no way for you to get snacks so you’re stuck with your hunger until morning, no room service. There’s only one place to get food also which I was surprised by. My bed was incredibly uncomfortable, I appreciated the size it was very wide but I could feel the springs so staying in bed wasn’t comfortable. For a resort there’s quite literally nothing to do other than go to their beach or swim in the pool. The equipments in the gym weren’t working, the receptionist at the spa couldn’t tell me what services they had. The hotel looks modern yet it’s simultaneously run down, only one lift worked and it kept shaking, the landline, kettle and safe were quite old. The food at times was very concerning, the scrambled eggs were awful, at some point I had hard pasta. I also dropped a wrapper for flapjacks I had on my bedroom floor and ants surrounded it pretty quickly and I don’t recall there being crumbs in it so I had to get reception to spray the room. The towels were all stained which I have to think is deliberate because all of them being stained has to be on purpose