Have used this hotel for 12 years annually for christmas show AMT.Hotel changed names several times. When we arrived Hotel was at a total lockdown. One clerk one cleaning person., Pool closed for months according to clerk, Gameroom shut down, Night club downstairs closed down,restaurant shut down.The hotel appeared abondoned.We always stayed there over the years, because it was good for the children,much for them to do. We observed 3 cars in the lot after we checked in, There was no notice or advertising when I made reservation, that this hotel would be on a shut down,and expected the activities to be as we have known them during the past 12 years. Would I have been able to receive a refund,when we checked in I would have moved to another Hotel.
JD
2017 年 12 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Jenny
2017 年 9 月 8 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
First time I've left a hotel due to filth
I'll just put it this way. It was so filthy (raisins on carpet, wet tissue in sink, dirt under vanity and "poo residue" in the toilet) that we immediately left. I will say that the front desk manager didn't give me a hard time. At the same time, I never got an apology nor did she seem surprised. I'm guessing this wasn't a first for her.
Jenny
2017 年 9 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2017 年 9 月 4 日
気になった点 : 清潔度
Accessible location
We stayed at Lancaster Family Resort for an event on Labor Day weekend. The hotel is very old and had ost its glory-needs update on all aspects. The loaction was perfect because it is in the center of shopping outlet; restaurants, attractions-very accessible. However, the downside is the upkeep of the hotel is just fair. The room was smelly due to the old carpet; you will think there might be bedbug (that's how old the hotel is); there was even wood plank used in the bathroom that is an eye sore. I like the idea of the resort-like feel to it unlike the usual hotels because it has an arcade.amusement area where families and friends could bond together but it needs to be updated.
宿泊されたお客様
2017 年 9 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
noe
2017 年 8 月 31 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nothing
Not comments. Nothing. Nothing in comments no good to staying
noe
2017 年 8 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2017 年 8 月 28 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Although the room itself was not horrible the rest of the hotel has not been maintained to any sort of minimum standard the website boasts a bar in the hotel which is been closed for some time and the pool look like a science experiment
宿泊されたお客様
2017 年 8 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Dolores
2017 年 8 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The department of health should close this place
Keys don't work, room filthy, mattresses deplorable,, mold on ceiling, staff not helpful, a bandaid attempting to help bathtub drain. We couldn't stay in this place. Lift keys in room and found lodging elsewhere. Had tickets for a show and didn't have time to request refund. Pictures available as proof of these statements. Please send refund and by all means do not advertise this place. Pictures are on another phone, but available
Dolores
2017 年 8 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Nate
2017 年 8 月 21 日
気になった点 : 清潔度、スタッフとサービス、 施設のコンディションと設備、客室の快適度
Did not end up staying. The place was obviously being renovated but has a long way to go to being ready for lodging.