If I could give this property zero stars that would be great. It is not advertised at not handicap friendly. The staff was not friendly or helpful when they found I booked thru a 3rd party. I booked a king suite with a hot tub. Because this was on the second floor and they do not have an elevator, I could not take this room and they would not give me another room because I booked with a 3rd party. So I walked out. Called Expedia. The hotel staff then followed me to my car and said the manager offer me another room. I had to enter thru a dark entry way at the back of the hotel, and when I open the door, the room had not been cleaned. I returned to the front desk and he gave me a different room and it was better. I was supposed to hear from the manager the next day and did not. I asked for the manager when I returned to the hotel Monday afternoon and he was there. He said that he did not have my phone number so he could not call me. Well, my number is in their system. He looked it up and then he said he already issued a credit back to Expedia for the difference in the room and I will need to check with them. He was not very nice about any of this. I received an email from Expedia said the refund was denied. But I can tell you, I will never stay at this hotel again and should have not stayed this time.
Kathy
2024 年 4 月に 5 泊滞在
10/10 (非常に良い)
Robert、Cleveland
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス
Robert
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Janine
出張
2024 年 4 月 25 日
良かった点 : スタッフとサービス、設備とサービス
Table was sticky next to bed. Loud Refrigerator. I had to unplug to sleep.
Janine
2024 年 4 月に 2 泊滞在
4/10 (不満)
John
出張, 家族旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I asked for an accessible room. They put me on the 2nd floor with no elevator. I ride a scooter because I can't walk and surely can't do steps. The room got changed to a 1st floor room. The front door was very difficult to get in on the scooter. I had to fight with one door, got in it and there was another door I had to manover while still halfway in the first door. Poor set up- not handicap accessible. The bathroom was a closet, very very small. I heard the person in another room snoring all night. The stairs were next to my room so I heard people going up and down the stairs all evening. There were no usb plug ins for my phone charger. There was no TV channel guides. By the time I flipped thru all the channels to find a show, the program was 5-10 mins over. The bed was rock hard. Very uncomfortable. I almost went out to the truck to sleep. I paid $140 for this room and it was a very uncomfortable stay. I will not stay at a Baymont by Wyndham ever again. This was the 3rd time I stayed at one but in different towns and states. Never again. The desk clerk was very nice and parking was easy.