「I had a very concerning experience at this hotel that has still not been addressed.
While walking on the pool deck, I stepped on a piece of glass and was cut. What made the situation worse was the response from staff. Initially, no one stepped in to help. It was only after it was clear that I was bleeding that someone acknowledged the situation.
I was told a manager or someone from the team would come speak with me. I waited for approximately three hours, and no one ever came.
The next day at...
「I had a very concerning experience at this hotel that has still not been addressed.
While walking on the pool deck, I stepped on a piece of glass and was cut. What made the situation worse was the response from staff. Initially, no one stepped in to help. It was only after it was clear that I was bleeding that someone acknowledged the situation.
I was told a manager or someone from the team would come speak with me. I waited for approximately three hours, and no one ever came.
The next day at...
Jaritza