We had an extremely distressing and unsafe experience at this property, and I strongly caution others against staying here. During our visit, my 16-year-old son sustained a serious injury in the upstairs shower when the glass door shattered as he was closing it. He required emergency medical attention, including multiple stitches for deep lacerations.When we contacted the host, Johnny, to report the incident, he immediately deflected responsibility and began blaming my son, without asking any relevant questions or expressing concern. Shockingly, he also hung up on my brother during the conversation. The host’s reaction was not only unprofessional but showed a complete disregard for guest safety. Due to the severity of the incident and the host’s response, we felt compelled to file a police report.Aside from the injury, there were several additional issues that made our stay unpleasant. The driveway is extremely steep and narrow, making parking for two cars difficult and hazardous, especially at night when the entrance is poorly lit. We also had no hot water on the first night and into the following morning.Accessing the nearby lake and trails was unnecessarily complicated due to inaccurate instructions about obtaining the key and passes.Despite reaching out through the VRBO inbox to address these concerns, the host never responded. We are now in contact with VRBO’s legal team regarding the situation.This was, without question, the worst travel experience.