Hotel was clean and nice staff but they need to shut down their restaurant if they can’t handle operations properly. I was debited three times on my bank app after I had paid with another one and it is taking GrandVenice forever to refund my money. No response to my emails and each time I call, I am told to call back. I’m very displeased with this service and I won’t be staying there when next I’m in Nigeria. Every other thing was fine, great service from James and the other lady at the reception who wears glasses. The rest need more training on hospitality and customer service.
Still waiting for my money btw.
Tumininu
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Clinton
2023 年 12 月 22 日
Clinton
2023 年 12 月に 1 泊滞在
2/10 (非常に不満)
Victoria
2023 年 12 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not impressed
Not happy
Victoria
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Patrick
家族旅行
2023 年 11 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
Excellent service
Patrick
2023 年 11 月に 1 泊滞在
8/10 (良い)
Olusoga
2023 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn't like the failure to acknowledge payment for reservation.
No attempt was made to contact me after my booking.
I enjoyed the complimentary breakfast.