4/10 (不満)
宿泊されたお客様
2015 年 11 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Below Standard
My stay was not pleasant at all. I arrived at the reception at 2pm and from the look on receptionist face, it did not look like they had my booking in their system. He confirmed from his GM and I was asked to wait for 30minutes to clean the room b4 checking-in. In 30mins time my room was done but when I entered the room, what I saw was disgusting.stained bed spread and dirty bathroom with fungai growth. I asked for my room to be changed and I was given a much better room by GM which was their deluxe room. Even though in that deluxe room too ventilation was bad and they had frangrances under the bed to take away the smells. My issue is why will such a room be part of their inventory. Was taken to two rooms with the same state.
In general staff were receptive even though they need to be trained. Their food was ok. I had to also pay separately for breakfast which I think is also not acceptable considering the rate I paid and the service standards.
I will advice my fellow travellers not only read the positive reviews but consider negative once and if possible get a business associate or someone to check facility for you.