Lago del Turano

We chose this hotel mainly for its excellent location, but unfortunately the overall experience did not match what I would expect from a 4-star hotel. The room was extremely small, and housekeeping was disappointing. During our stay, the room was never actually cleaned—they only made the beds and changed the towels. There was visible dust and dirt near the headboard that remained throughout our stay. The biggest issue happened on checkout day. The night before, we asked about getting a taxi to the train station and were told there was no need to book one in advance. The next morning, we were told it would take 30 minutes for a taxi to arrive. We nearly missed our train and had to pay 100 euro for an Uber to make it on time. The advertised amenities were also disappointing. The meeting room was essentially nonexistent, the jacuzzi/spa was out of service, the patio had nothing to offer, and there was no suitable place to take an online work meeting. The breakfast was also overpriced for the quality and selection offered. Every night, loud noise from nearby bars continued until around 2–3 a.m., making it difficult to get a good night’s sleep. The staff was friendly, but overall this hotel does not feel like a 4-star property. If location is your only priority, there are better-value hotels nearby.

Overall this hotel is excellent. The whole hotel is spotless and beautifully appointed. All the staff are superb (special mention for all the restaurant and bar staff) The dining room and outside terrace are fantastic and the food is excellent, although a little expensive (having written that with the beautiful surroundings and superb service I think this is to be expected - you get what you pay for is the saying). The hotel is quite high up which leads it to having superb views of Mount Vesuvius, the Bay of Naples and the surrounding areas but is also a little inaccessible other than by taxi, bus or the complimentary hourly shuttle which is laid on by the hotel. The shuttle drivers were very friendly and helpful, however the shuttle only holds 20 people and sometimes everyone couldn't fit on or some people were standing which was a little uncomfortable going around all the curvy bends in the narrow roads, also not ideal for a tall guy like me. (I'd suggest a second or bigger shuttle). The pool is beautiful and always clean with sunbeds and brollies always available any time of day, a special mention for Nello, the pool guy, who greeted us with a smile and towels every day and even moved the brolly around to give us sun or shade. I'd fully recommend this fantastic hotel for adults and older children who are good swimmers (the pool is accessible by steps in a small shallow end but quickly becomes very deep with no exit ladders in the deep end).