Ladner Vacations from ￥146,092

Room is neatly clean but customer service need to be improved. Did not welcome the customer with smile or did not properly greet. Otherwise room is pretty clean.

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

Staff and room were both amazing! We had an incredibly early flight and not only did they hold our luggage way before check-in, they got the room ready ASAP so we were able to have a nap in the morning and were rejuvinated for the day. It was above and beyond our expectations.

Clean room, polite staff, nice pool and gym room. good view to pacific ocean,

Everything was smooth. Although parking is valet $55/night (including re-entries), the staff was professional and quick. Room services were great! Definitely the atmosphere we were looking forward to for this trip!