2 つの屋外プール
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アンティ アレナル ロッジの口コミ

3 out of 5
アンティ アレナル ロッジ
Carretera al Volcan, Zeta Trece, 300 Metros Este del Super Cristian, La Fortuna

口コミ

8.2

とても良い

評価 10 - 168 件の口コミ中 80 件が非常に良い" "
評価 8 - 168 件の口コミ中 48 件が良い" "
評価 6 - 168 件の口コミ中 18 件が普通" "
評価 4 - 168 件の口コミ中 9 件が不満" "
評価 2 - 168 件の口コミ中 13 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Greg、East York

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great base to explore the Arenal area, close to the hot springs and waterfall, and several great dining options nearby. The units are basic but clean and well kept.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Jordan

グループ旅行
良かった点 : 設備とサービス
Such a wonderful stay! Nice amenities, kind staff, cute breakfast and pool. Also amazing cats hanging around
2024 年 3 月に 2 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you very much for your feedback, we hope see you soon

8/10 (良い)

Erin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the essentials. AC, fridge, pool, bathroom, free parking and a GREAT breakfast!
2024 年 3 月に 3 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback, we hope see you soon

8/10 (良い)

Marnie

2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Ed

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. The room is a bit dark. Strong cleaning agent smell. Furnishing is sparse.
2024 年 3 月に 3 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you very much for your feedback

2/10 (非常に不満)

Chanahira

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not well maintained at all, very bad breakfast, soap, shampoo toilet paper and hand soap super super bad quality , the only good thing is the location we would never go back to this place again
2024 年 3 月に 3 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your feedback

6/10 (普通)

Nancy

カップルで旅行
良かった点 : 清潔度
The hotel has seen better days. Room furnishings were shabby, like from a garage sale. Front desk staff did nothing to fix lights or a broken lock. Kitchen staff were very kind, but imagine a complimentary breakfast in CR with no fruit!! Garden was nice, pool and hot tub were nice. A/C worked. Not great value for the cost.
2024 年 3 月に 3 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your feedback

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your feedback, we hope see you soon

6/10 (普通)

guanzhi

parking is easy
2024 年 2 月に 2 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for you feedback

2/10 (非常に不満)

Zachary

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chose this place because of an abundance of good reviews.Room we got doesn’t look like any of the pictures posted on Expedia.Side lamps are seen in photos of the rooms yet there were no side lamps in our room. There is also not enough natural light so you are stuck using the bright main lights which was more of an inconvenience than one would assume.One bed was comfortable and the other had a hard mattress that you can feel every spring through. No shelves in bathroom or place in shower to put toiletries. Cheapest 1 ply toilet paper on the planet, unlike the other hotels we’ve stayed at in Costa Rica. Noticed security guard just staring at me as I walked around the grounds which didn’t make me feel very welcome.Security guard came and told me to turn off my outside light. Why is that their business? I’m paying to stay here.Staff suggested we turn off the air conditioning when we are not in the room-again we are paying to stay here and are on vacation.It’s mentioned in the booking info, but it’s bizarre that the more you pay, the less you get. For instance breakfast being charged to a room with a full kitchen because you have the ability to cook. The pools are nice but they turn off the artificial waterfalls during the day for some reason. No jacuzzi as mentioned. Says no pets allowed but every time we opened our door the owner’s animals (two cats and a dog) were there begging for food. Cat would pull screen door open and run under the beds and we had to get him out each time.
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear, we extend our apologies for your bad experience.The jacuzzi does exist and is, as indicated at check-in in the hotel's registration and regulations, which sign with their consent that the jacuzzi operates after 4 pm and they only ask us to turn on the engine so that it becomes hot, The falls light up when they are close as we work with recycling and energy sustainability.We extend our apologies if you felt that the colleague made you uncomfortable, he was only around his work as such.we take a note about everything.

10/10 (非常に良い)

Ramesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property well maintained Wonderful friendly staff Love this property
2024 年 2 月に 2 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your feedback, we hope see you soon

8/10 (良い)

Carly

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Great location close to everything in La fortuna!
2024 年 2 月に 3 泊滞在
Hotel Auntyからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for your feedback, we hope see you soon

2/10 (非常に不満)

Souganthika

気になった点 : 設備とサービス、施設のコンディションと設備
The property is in close proximity to the volcano, which is the only positive. The AC kept leaking throughout the night, onto the bed and the night stand. The bed itself is the worst I have ever slept on, it caved in and creaked and rattled like an ancient cot, leaving me with a terrible back ache. There is no blanket on the bed and the one they had on the shelf was old and dusty. There’s a fan but it doesn’t work. The bloody curtains are see through. Who in their right minds would install a freaking see through curtain in a hotel room?! AVOID this place at all costs. Go somewhere else. This place is a joke.
Hotel Auntyからの返信 (投稿日 : 2024 年 2 月 21 日)
We apologize for your bad experience, we try to help you in all circumstances with the bed in which the bed boards were misaligned.We will take your recommendations into account.

8/10 (良い)

Yehudit

2024 年 2 月に 5 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 3 月 21 日)
Thanks for your feedback

10/10 (非常に良い)

Sisse kristine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the place. The staff was nice and the breakfast fantastic 😀 the only downside was the noise in the evening from the “party room”- the arguing and loud music till late in the night.
2024 年 2 月に 2 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you very much for your feedback, we hope see you soon

10/10 (非常に良い)

Lawrence

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente estadía
Un lugar tranquilo y apto para descansar, cercanía al centro de la Fortuna pero sin bullicio. Persomal muy amable y presto a ayudar.
2024 年 1 月に 1 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you very much for your feedback, we hope see you soon.

4/10 (不満)

Lars

2024 年 1 月に 1 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your feedback

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property far enough away from the downtown to be quiet but close enough for a quick drive to the amenities Would recommend
2024 年 1 月に 2 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your feedback, we hope see you soon

10/10 (非常に良い)

Erika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a lovely stay! The property is right in the forest with a beautiful garden where we saw tree frogs, hummingbirds and other wildlife. The owner has cats who are very friendly. The walls are thin so you can sometimes hear your neighbours but it didn’t bother us much. Thank you for having us!
2024 年 1 月に 3 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your feed back, we hope see you soon

8/10 (良い)

Vikrant、Brooklyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simple and affordable accommodation. Staff is very nice.
2024 年 1 月に 1 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your feedback, we hope see you again.

8/10 (良い)

Tammy

良かった点 : 清潔度、スタッフとサービス
Nice property, clean rooms and good location.
2024 年 1 月に 3 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your feedback, we hope see you again.

6/10 (普通)

Bradley

良かった点 : 施設のコンディションと設備
Kind of a mixed bag on this one. The location was good. Close to La Fortuna and the waterfall. It was quiet and the plants were beautiful. The two things I didn't like were the smell in our room and the most expensive rooms do not include breakfast. Our room reeked of cigarette smoke upon arrival. I did not immediately alert the front desk, but opened the place up and went out for a while. We got back after dark and went to bed. It smelled in there in the morning so we went and complained. The lady at the front desk was initially not accommodating to our complaint. Just blamed the last guests that stayed there. We complained about not receiving breakfast, having paid for the expensive room. The response was "your room has a full kitchen, so it doesn't include breakfast." The guests in the other rooms had breakfast included. I didn't want to go shopping for eggs, rice, beans, fruit, coffee grounds, milk, butter, sugar, paper towels and have to make all that in the little kitchen. I'm trying to relax. We just wanted to eat and get on with our day, just like most people on vacation. We were originally not offered anything in return for our stinky ash tray of a room. We left mad and did not pay the $7 a piece for their breakfast. When we returned from the waterfall a few hours larer, they had changed the sheets and used pine sol to clean the room. It was better and she also offered a free breakfast the following day, which we appreciated. It could have been handled better.
2024 年 1 月に 3 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 20 日)
We hope that everything that was done for your enjoyment of the property was helpful.Remember that when making the reservation it indicates that the Villas do not include breakfast, it is something that we always indicate, in the same way they were offered a day to make your enjoyment even better.Thank you in advance for your understanding and we hope to serve you again.

8/10 (良い)

Zena

2024 年 1 月に 4 泊滞在
Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your feedback, we hope see you again.

8/10 (良い)

Manish

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet eco friendly
Its a very quiet place with basic amenities. The environment is very peaceful with sound of birds in the morning. Fernanado who serves the guests is very nice. He always tends to your requests.
2023 年 12 月に 4 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2024 年 1 月 9 日)
We hope have a great time and also hope see you soon

8/10 (良い)

Corson

カップルで旅行
2024 年 1 月に 4 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your feedback, hope see you soon

10/10 (非常に良い)

URIEL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Hotel Auntyからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your feed back, hope see you soon

2/10 (非常に不満)

stephane

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Hotel Aunty Arenal Lodgeからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for your feedback

8/10 (良い)

Siddharth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lodge is conviniently located to literally all attractions in la fortuna. We had a very comfortable stay. The only issue was that when power went out, there was no backup power, which made us to stay without power for 2 hours. There wer minor issues like shower not working , fridge was making big noise, which they fixed promptly. The property is bit on expensise side , but they have a small hot spring and private garage parking, which makes it very convinient. The staff were very friendly
Laura Peñarandaからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for your feed back, we hope see you again

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly and Helpful
Great location for stopping off at La Fortuna. Friendly owner who spoke a little English but spoke more English than I did Costa Rican so that was very helpful. There’s a lovely swimming pool which unfortunately we didn’t use. The breakfast was as expected…. Wonderful. Thanks for a great stay 😃😃
2023 年 12 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for your feedback, we hope you come again soon.

6/10 (普通)

Melanie

気になった点 : 施設のコンディションと設備
Photos peu représentatives.
2023 年 11 月に 2 泊滞在
Hotel Auntyからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for you review

6/10 (普通)

Guaner

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel no tiene servicio de pago con tarjeta y la principal preocupación del personal era que se pagará al realizar el check in o inclusive antes de llegar al hotel. El exceso de desconfianza indispone. Dentro del baño había una puerta extraña colocada como para dar paso a otra habitación. Esto podría modificarse. El hotel es tranquilo, agradable con mucho silencio y tiene buen desayuno.
2023 年 11 月に 1 泊滞在
Hotel Auntyからの返信 (投稿日 : 2023 年 11 月 13 日)
Tomaremos nota de lo indicado. El datafono si existe pero se encontraba en una actualizacion del banco por lo que el datafono fisico no se podia utilizar como se menciono y por eso se dieron las otras opciones de pago.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value. The property was beautiful. Our room was basic and worked for us. No problem with tours picking us up. Fernando was terrific and Laura was very helpful. Highly recommend.
2023 年 10 月に 3 泊滞在
Laura Peñaranda Salasからの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you for yout feedback, we take a note for everything and hope see you soon

10/10 (非常に良い)

Hannah、Georgetown

2023 年 7 月に 2 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for your feedback, we will be happy to assist you again

8/10 (良い)

Family

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I can recommend this Lodge.
2023 年 8 月に 4 泊滞在
Laura Peñaranda Salasからの返信 (投稿日 : 2023 年 9 月 14 日)
Thank you for your feed back we hope see you again

6/10 (普通)

Kara

良かった点 : スタッフとサービス、施設のコンディションと設備
Beautiful property and pool. Beds are rock hard
2023 年 8 月に 4 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for your feedback, we take a note

4/10 (不満)

uzma、Westlake

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was close to supermarket but the property itself if 2 star. Linen very old and rooms smelled. The screen is broken hence mosquitos inside the room. Flush of the Toilet did not work. Beds were Old Spring and not comfortable
2023 年 8 月に 1 泊滞在
Auntyからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for your feedback we take a note about everything.

8/10 (良い)

Hector

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a pleasant stay with our family of 5 (ages: 9, 10, 13). We had a car so it was nice to have covered parking right in front of our place especially since it rains sporadically and it is very close driving to grocery stores, restaurants, and attractions. It was very private and we were able to enjoy the pool and spa with waterfalls and beautiful rain forest views! The accommodations were good with AC in the bedrooms. I gave it a 4/5 on cleanliness only because some of the things like the ice tray and dish rack could have been cleaner.
2023 年 7 月に 3 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for your feedback we take a note about everything. Hope see you again, its a pleasure for us services you.

10/10 (非常に良い)

Sergio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente lugar, muy bonito
2023 年 7 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 7 月 14 日)
Thank you for your feedback

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We thoroughly enjoyed our visit at Aunty Arenal Lodge. Staff was very nice. Property was beautiful. Pool and spa were great. Animals roaming around was nice to see.
2023 年 6 月に 2 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 7 月 7 日)
Thank you very much for your feedback we hope you come again, i will be happy to assist you.

4/10 (不満)

George

良かった点 : スタッフとサービス
We stayed 2 nights with our 13 & 17 yrs old in the Superior Villa, 2 bedrooms. Each room had a twin- and full-size bed. Only one night stand. Arrived almost at night; therefore, we did not see how the area in the facility looked. The villa itself was nice, it came with all kinds of appliances (Fridge, stove, microwave, air fryer, rice cooker, etc, etc, etc), Fridge was not hooked up, had to do it myself, which took a while for it to start cooling (we had food that needed to be cold). The Villa was clean, but it had an old house smell (I attributed it to not having AC on). Ah! it also had a washer, but to dry clothes you have to hang them up or pay. Beds were clean, cover was thin. The young man that greeted us was very nice throughout our stay. My biggest disliked about the Villa was the cockroaches. 1st night, we found 2 (too many- I hate roaches). If we had money to spare, we would have left that same night. I barely slept. Husband turned the AC super cold to keep bugs away from room (you have to close bedroom door to keep air in). Due to already seeing the bugs, I had no urge to use any appliances to cook (besides the fridge and washer). Next day we left for our activities (0730 am-8pm), we found more roaches in the rooms (3 in the kids' room and one in ours), hubby got rid of them. But my stress level was high. On our last morning, we walked that property grounds, it was very nice and clean. Lots of beautiful trees & Pool looked amazing.
2023 年 6 月に 2 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 6 月 28 日)
Good Morning dear George. We will take into account all your comments, we hope to have you back and improve your experience.

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hermoso y los empleados muy amables
2023 年 6 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 6 月 21 日)
Muchas gracias por sus comentarios, esperamos tenerlos de vuelta pronto.

10/10 (非常に良い)

O'neil、Brampton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was very quiet and peaceful. The staff were very helpful and friendly. The dining and pool area is very beautiful. Lovely yard animals aswell. Great Experience! Great
2023 年 6 月に 2 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 6 月 6 日)
Thank you very much, we hope you come back, we will happy to assists you.

8/10 (良い)

William、Alajuela

良かった点 : 清潔度、スタッフとサービス
2023 年 6 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 6 月 7 日)
Thank you very much for you feed back

2/10 (非常に不満)

Amanda

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Auntyからの返信 (投稿日 : 2023 年 6 月 5 日)
Muchas gracias

6/10 (普通)

Weatherly

2023 年 4 月に 1 泊滞在
Laura からの返信 (投稿日 : 2023 年 5 月 21 日)
Thank you for you feedback

8/10 (良い)

Marco

2023 年 4 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 5 月 2 日)
Gracias por su feedback esperamos vuelvan

10/10 (非常に良い)

Oliver

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great find, would stay again.
We enjoyed this lodge. Close to town and all activities, yet secluded but safe. Property has nice landscaping and 2 fun pools with waterfalls. We would stay here again. Thank you!
View of pools from top terrace that has hammocks to relax in.
2023 年 3 月に 3 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 4 月 7 日)
Thank you very much for your feedback, we hope see you soon.

10/10 (非常に良い)

Daryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great little property in the culture of Costa Rica. Felt very welcomed.
2023 年 3 月に 2 泊滞在
Laura Peñaranda Salasからの返信 (投稿日 : 2023 年 4 月 4 日)
Thank you for you feedback, we hope see you soon

10/10 (非常に良い)

Kimberly

カップルで旅行
良かった点 : 清潔度
We had a comfortable stay at Anty Arenal. Check in was easy. The gal who checked us in was the only staff member fluent in English and we only saw her at check in/ check out, however we managed fine. The room was simply furnished but very clean with great air conditioning. Had difficulty with getting wifi though. Highlights were the serene pool area and hammocks on the upper deck as well as the beautiful foliage on the property. Breakfast was mediocre ( coffee mate for coffee and no fresh fruit) and the kitchen staff were not very friendly. The groundskeeper was the most helpful and attentive to anything we needed but seemed like a bit of an odd set up with non English speaking staff attending to the guests. Would recommend staying in the private bungalow rooms versus paper thin walls of the second storey rooms. Excellent location and very adequate for short stays.
2023 年 3 月に 3 泊滞在
Laura Penarandaからの返信 (投稿日 : 2023 年 4 月 2 日)
Thank you very much for your feed back we take a note about everything

10/10 (非常に良い)

Carolyn

2023 年 3 月に 1 泊滞在
Laura Peñarandaからの返信 (投稿日 : 2023 年 3 月 27 日)
Thank you for your feedback