La Ciénaga Vacations from ￥232,846

I did not like the fact of no having hand soap and bodywash dispensers in the bathroom. We were two adults and two kids. We just had two little soap bars. Also, we just had two big towers and four little ones, and when we asked for two more towers they gave more little towers instead.

Staff was amazingly helpful especially accommodating for my two kids.

air condition in the room is very loud.

We appreciated that the valet service was complimentary; however, we would have preferred free self-parking (you have to pay to self park). Each time we wanted to go somewhere, we had to wait for the valet to retrieve our vehicle, which added unnecessary waiting time to our day. We stayed for two nights. On the first night, the TV remote was not working, and unfortunately it could not be fixed that evening. The staff did address the issue the following day. The pool area was clean, well-maintained, and enjoyable. However, for a tower of this size, the pool seemed somewhat small and could have been larger to better accommodate guests.

Overall, I had a good stay. The room was clean, and the property was well maintained. My only complaint was the staff at Vig Deli. They weren’t very friendly—they simply handed me my food without saying thank you or showing any appreciation for my business. A little better customer service would have made the experience much more welcoming. Other than that, I enjoyed my stay and would consider returning.