"A super busy hotel with many tourists. Many with families. These families can be quite loud. Some groups have no manners. The staff does a great job, dispite having to work with rude tourists. The room was nice old school Japanese. Everything is pretty low in the room. Beds are firm, yet comfortable. The onsen area on the 13th floor is next level! Huge sauna, many baths and free treats when you are done. Steps from the JR station. I highly recommend this hotel. Just be prepared for it to be somewhat crowded. Also, no shoes allowed in entire hotel. You put them in lockers when you enter. I would definitely stay here again. "