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Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 597 out of 989 reviews
5 - Excellent 60%
Rating 4 - Good. 292 out of 989 reviews
4 - Good 30%
Rating 3 - Okay. 67 out of 989 reviews
3 - Okay 7%
Rating 2 - Poor. 25 out of 989 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 989 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was xcell
e location was great the staff were excellent and the food was expensive but nice The staff do not look for tips and so their polite is genuine
Stayed 2 nights in Mar 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. Loved having the shuttle to and from Kyoto station. Appreciated having a concierge give us ideas on what to do.
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value hotel in central Kyoto
The shuttle bus to the hotel from Kyoto station was useful, especially with luggage. Location was great in central Kyoto and city bus stop right near hotel and a large temple just half a block away as well as many other major attractions either within walking distance or just quick bus ride away. staff were a amazing, so efficient, friendly and helpful. The Japanese style garden in the central courtyard of the hotel was beautiful and so relaxing to just look at after a busy day sight seei
Stayed 5 nights in Jan 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020