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Aparthotel

The Vale Niseko

4.0 star property

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The Vale Niseko, near Niseko Mountain Resort Grand Hirafu, offers upscale apartments with direct ski access and an indoor public bath. Guests can book spa treatments, enjoy winter activities like snowmobiling, or savor a fireside meal at Vale Bar & Grill.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
The current price is ￥40,204
￥45,776 total
Aug 16 - Aug 17

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Superior Double room, Western or Japanese-western room, Non-smoking (Superior Room [33 sqm] for 1-2 guests (1st floor))

A modern hotel room with a large bed, a desk, a chair, and a window.

Superior Double room, Western or Japanese-western room, Non-smoking (Superior Room [33 sqm] for 1-2 guests (1st floor))

  • Sleeps 3
  • Free WiFi

View all photos for Standard Twin room, Western or Japanese-western room, Non-smoking (Standard Room [33 square meters] for 1-2 guests (B1 Floor))

A modern hotel room with a large bed, a sofa, a round table, and a framed picture on the wall.

Standard Twin room, Western or Japanese-western room, Non-smoking (Standard Room [33 square meters] for 1-2 guests (B1 Floor))

  • Sleeps 3
  • Free WiFi

View all photos for Studio room, Non-smoking (Studio Room [35 square meters] for 1-2 guests (2nd-5th floor))

A modern hotel room with a large bed, a desk, a chair, and a view of the city.

Studio room, Non-smoking (Studio Room [35 square meters] for 1-2 guests (2nd-5th floor))

  • Sleeps 3
  • Free WiFi

View all photos for Superior Hotel Room (Lower Ground)

In-room safe, desk, WiFi (free), bed sheets

Superior Hotel Room (Lower Ground)

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Hotel Room

A modern bedroom with a large bed, a desk, and a window.

Superior Hotel Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio

A modern hotel room with a large window, a sofa, a round table, a bed, and a nightstand.

Superior Studio

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Murphy's bed

A modern kitchen with white cabinetry, a central island, and a dining area with a large table and chairs.

1 Bedroom Suite with Murphy's bed

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed OR 2 Twin Beds and 1 Double Murphy Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Tatami Room

A modern living room with a sectional sofa, a round coffee table, and a dining area with a wooden chair.

1 Bedroom Suite with Tatami Room

  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Futons OR 1 King Bed and 2 Twin Futons
  • Free WiFi

View all photos for 1 Bedroom Suite with Bunk Room

A modern living space with a kitchen, dining area, and seating area.

1 Bedroom Suite with Bunk Room

  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for 2 Bedroom Suite

A modern living room with a gray sofa, a round coffee table, a fireplace, and a large window offering a city view.

2 Bedroom Suite

  • 86 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite

A modern living room with a sectional sofa, a round coffee table, and a fireplace.

2 Bedroom Yotei Suite

  • Mountain view
  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed OR 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen

A modern living room with a stone wall, a flat-screen TV, a sofa, and a large window offering a view of a snowy landscape.

2 Bedroom Suite with Onsen

  • 114 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed OR 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room

A modern kitchen with a central island, built-in appliances, and pendant lighting.

2 Bedroom Suite with Tatami Room

  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

A modern living room with a stone fireplace, a flat-screen TV, a sofa, and large windows offering a city view.

2 Bedroom Suite with Tatami Room (Dual Key)

  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

A modern living room with a sofa, ottoman, and coffee table, a dining area with chairs, a kitchen in the background, and a stone wall with a flat-screen TV mounted above it.

2 Bedroom Suite with Bunk Room (Dual Key)

  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 Twin Bunk Bed and 2 King Beds OR 1 Twin Bunk Bed and 4 Twin Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Suite (Dual Key)

A modern living room with a stone fireplace, a large sofa, and a dining area with a table and chairs.

3 Bedroom Yotei Suite (Dual Key)

  • Mountain view
  • 151 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

A modern bedroom with a large bed, bedside lamps, a nightstand, and a view of a snowy landscape through a large window.

2 Bedroom Suite with Onsen + Tatami Room

  • 110 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

A modern living room with a stone wall, a flat-screen TV, a sofa, and a large window offering a view of a snowy landscape.

3 Bedroom Suite with Onsen (Dual Key)

  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

A modern living room with a large window, a dining area, and a sofa.

3 Bedroom Yotei Panorama Penthouse Suite

  • Mountain view
  • 244 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds and 3 King Beds
  • Free WiFi

View all photos for Superior Studio (A)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (A)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (B)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (B)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (C)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (D)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (D)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite (A)

A modern hotel room with two beds, a large window with a city view, and a nightstand with a lamp.

2 Bedroom Yotei Suite (A)

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

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About the neighborhood

Kutchan is home to The Vale Niseko. Niseko Tokyu Grand HIRAFU and Niseko Hanazono Resort are worth checking out if an activity is on the agenda. Rusutsu Resort and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. Visit our Kutchan travel guide
View more Aparthotels in Kutchan
Map
044-0081, Hokkaido, Kutchan, 166-9 Yamada

What's nearby

  • A snowy ski slope with skiers, a mountain in the background, and a clear blue sky.
    Niseko Tokyu Grand HIRAFU
    1 min walk - 0.0 km
  • A coastal landscape with a sea view, a grassy path, and rocky cliffs.
    Niseko-Shakotan-Otarukaigan Quasi-National Park
    3 min walk - 0.3 km
  • Niseko Annupuri International Ski Area
    23 min drive - 12.2 km
  • Niseko Moiwa Ski Resort
    24 min drive - 18.6 km
  • Niseko Hanazono Resort
    26 min drive - 11.4 km

Getting around

  • Kutchan Station
    12 min drive
  • New Chitose Intl. Airport (CTS)
    127 min drive

Restaurants

  • % Arabica
    3 min walk
  • Apres Bar
    4 min walk
  • ふじ鮨 ニセコ店
    2 min walk
  • Musu
    2 min walk
  • お月さま／ Bar Moon
    2 min walk

About this property

The Vale Niseko

  • Upscale aparthotel near Niseko Tokyu Grand HIRAFU
  • At The Vale Niseko, you can look forward to a sauna, a restaurant, and a bar. For some rest and relaxation, visit the indoor private onsen or the indoor private bath. Stay connected with free in-room WiFi.
  • Other perks include:
    • A seasonal outdoor pool
    • Free self parking
    • Hot springs on site and an elevator
  • Room features
  • All 91 rooms have amenities such as free WiFi, desk chairs, and safes.
  • More conveniences in all rooms include:
    • Heating and fans
    • Hair dryers and shampoo
    • 40-inch Smart TVs with Netflix, streaming services, and satellite channels
    • Wardrobes/closets, microwaves, and toasters

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Property amenities

Pool/Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 AM
  • Hot springs water temperature - 36 ºF
  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Sauna
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Car recommended
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 2 spaces per unit)

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Work spaces

  • Desk
  • Desk chair

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Housekeeping (on request)
  • Limited-hour front desk
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
From April 27, 2026 to November 30, 2026, reception is open from 9 AM-6 PM. From December 1, 2026 to April 30, 2027, reception is open from 7 AM-10 PM. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional crib/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from June 10 2026 to November 30 2026 (dates subject to change):
  • One of the dining venues
  • Breakfast
  • Hot springs
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from May 29 to November 30:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from December 01 to March 31
Hot springs access available from 7:00 AM to 10:00 AM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Does The Vale Niseko have a pool?

Yes, this property has a seasonal outdoor pool. The pool is closed seasonally each year from May 29 to November 30. The pool will be unavailable from June 10 2026 to November 30 2026 (dates subject to change).

How much does it cost to stay at The Vale Niseko?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at The Vale Niseko on Aug 16, 2026 start from ￥40,204, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Vale Niseko pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at The Vale Niseko?

Check-out is at 10 AM.

Where is The Vale Niseko located?

Situated in Kutchan, this aparthotel is within a 5-minute walk of Niseko Tokyu Grand HIRAFU and Niseko-Shakotan-Otarukaigan Quasi-National Park. Noasc and Niseko Takahashi Dairy Farm are also within 3 mi (5 km).

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Reviews

The Vale Niseko Reviews

7.8

Good

8.2

Cleanliness

9.4

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 35 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 10 out of 74 reviews

Reviews

Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, check-in, communication, listing accuracy
First time in Niseko, but this hotel seems to check all the boxes. Essentially ski in ski out, the onsen was our favourite of the trip, all staff were lovely.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, very friendly and knowledgeable
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024
Verified review

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified review

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified review

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020
Verified review

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020
Verified review

4/10 Poor

Kun Yen

Disliked: Staff & service, property conditions & facilities
價格和品質不符，不推薦
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs Nice experience
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

あんあん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019