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Comfort Hotel Kumamoto Shinshigai

Photo gallery for Comfort Hotel Kumamoto Shinshigai

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Premium bedding, desk, blackout drapes, soundproofing
Premium bedding, desk, blackout drapes, soundproofing
Premium bedding, desk, blackout drapes, soundproofing
Premium bedding, desk, blackout drapes, soundproofing

Overview of Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
860-0803, Kumamoto-ken, Kumamoto, 2-10 Shinshigai

Explore the area

  • Popular LocationKumamoto City Hall6 min walk
  • Popular LocationContemporary Art Museum Kumamoto10 min walk
  • Popular LocationKumamoto Castle13 min walk
  • AirportKumamoto (KMJ)20 min drive

Choose dates to view prices

About this area


Near a train station, Comfort Hotel Kumamoto Shinshigai is in an area with good shopping. Kumamoto Prefectural Traditional Crafts Centre and Contemporary Art Museum Kumamoto are cultural highlights, and some of the area's attractions include Kumamoto Zoo and Botanical Garden and Mifune Dinosaur Museum. Looking to enjoy an event or a game while in town? See what's happening at Kumamoto Suizenji Stadium or Aqua Dome Kumamoto.

What's nearby

  • Shinshigai Shotengai - 4 min walk
  • Kumamoto City Hall - 6 min walk
  • Catholic Tetori Church - 10 min walk
  • Contemporary Art Museum Kumamoto - 10 min walk
  • Kumamoto Castle - 13 min walk

Getting around

  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 20 min drive

About this property

Comfort Hotel Kumamoto Shinshigai

3-star Kumamoto hotel in Chuo Ward, near Kumamoto Castle
Along with a microwave in a common area, this smoke-free hotel has dry cleaning and laundry facilities. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, multilingual staff, and a front-desk safe are onsite. All rooms are soundproofed and feature free WiFi, free wired Internet, and in-room massages. Guests can enjoy deep soaking tubs, and other standard amenities include refrigerators, premium bedding, and TVs.
Comfort Hotel Kumamoto Shinshigai offers 157 air-conditioned accommodations with slippers and hair dryers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and toilets with an electronic bidet.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms


  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Japanese


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Shared microwave
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding


  • Deep soaking bathtub
  • Electronic bidet
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Pay movies
  • TV

Food and drink

  • Refrigerator


  • Desk
  • In-room massage
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties



Check-in from 3 PM - 5 AM
Early check-in subject to availability
Late check-in subject to availability


Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free, per registered adult, when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1100 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 1100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 36 out of 138 reviews
5 - Excellent 26%
Rating 4 - Good. 69 out of 138 reviews
4 - Good 50%
Rating 3 - Okay. 24 out of 138 reviews
3 - Okay 17%
Rating 2 - Poor. 8 out of 138 reviews
2 - Poor 6%
Rating 1 - Terrible. 1 out of 138 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.