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Best Service Suites at Times Square

3.5 star property
Hotel with a full-service spa, steps from Berjaya Times Square

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your current months are October, 2024 and November, 2024.
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November 2024

Photo gallery for Best Service Suites at Times Square

Business center
Outdoor pool
View from property
Property grounds
Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Reviews

5.2 out of 10

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa
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Room options

Available filters for rooms
Showing 3 of 5 rooms

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
TV
Separate bathtub and shower
Private bathroom
Microwave
Free bottled water
Satellite channels
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room

Premier Room | Hallway

Premier Room

Highlights

Soundproofed
Air conditioning
Kitchenette
TV
Separate bathtub and shower
Private bathroom
Microwave
Free bottled water
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
TV
2 bedrooms
Separate bathtub and shower
Private bathroom
  • 99 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

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Front of property
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Free WiFi
Air conditioning
Housekeeping
24/7 front desk
7.6 out of 10, Good, (550)
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About the neighborhood

Map
55100, Kuala Lumpur, 1 Jalan Imbi

What's nearby

  • Berjaya Times Square - 2 min walk
  • Pavilion Kuala Lumpur - 12 min walk
  • Suria KLCC Shopping Centre - 4 min drive
  • Petronas Twin Towers - 4 min drive
  • KLCC Park - 5 min drive

Getting around

  • Imbi Station - 3 min walk
  • Kuala Lumpur Pasar Seni Station - 4 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 37 min drive

Restaurants

  • ‪4 Fingers Crispy Chicken - ‬5 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Taste of Asia Food Court - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Best Service Suites at Times Square

Hotel near Berjaya Times Square
Close to Pavilion Kuala Lumpur and KLCC Park, Best Service Suites at Times Square provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Enjoy the gym, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Other perks include:
  • An outdoor pool and a children's pool
  • Self parking (surcharge), meeting rooms, and a front-desk safe
  • Multilingual staff, barbecue grills, and a 24-hour front desk
  • Tour/ticket assistance
Room features
All guestrooms at Best Service Suites at Times Square feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • TVs with satellite channels
  • Microwaves, daily housekeeping, and desks

Languages

Arabic, English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 6 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna

Family friendly

  • Children's pool
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage

More

  • 2 buildings
  • 45 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Microwave
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MYR 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Service Suites Times Square Aparthotel Kuala Lumpur
Best Service Suites Times Square Aparthotel
Best Service Suites Times Square Kuala Lumpur
Best Service Suites Times Square
Service Suites Times Square
Service Suites At Times Square
Best Service Suites at Times Square Hotel
Best Service Suites at Times Square Kuala Lumpur
Best Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Does Best Service Suites at Times Square have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Best Service Suites at Times Square pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Service Suites at Times Square?

Self parking is available for MYR 6 per day.

What time is check-in at Best Service Suites at Times Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Best Service Suites at Times Square?

Check-out is at noon.

Where is Best Service Suites at Times Square located?

Located in Bukit Bintang, this spa hotel is within a 10-minute walk of Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and KLCC Park are also within 1 mi (2 km). Imbi Station is only a 3-minute walk and Hang Tuah Station is 6 minutes.

Best Service Suites at Times Square Reviews

Reviews

5.2
Rating 10 - Excellent. 4 out of 45 reviews" "
Rating 8 - Good. 7 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 9 out of 45 reviews" "
Rating 2 - Terrible. 14 out of 45 reviews" "

4.8/10

Cleanliness

4.4/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room available
Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.

2/10 Terrible

Travel Bug, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Service
Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...

2/10 Terrible

Polly, singapore

Disliked: Staff & service, property conditions & facilities, room comfort
TV and clock not working, toilets jammed
I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted

2/10 Terrible

family travel, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping mall
Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Great location to nearest train station.
Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveler

Disliked: Room comfort
The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gary Tung

Liked: Cleanliness, staff & service, property conditions & facilities
Please add more TV channels to choose.
Not many channels can choose on TV.When night time Its quiet boring.

10/10 Excellent

Rozana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , convenient and nice room

4/10 Poor

Chew

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was horrible n room cleaning was limited.

6/10 Okay

Clement, Singapore

Liked: Room comfort
Check inconvenient and confusing
Menara Tower KL, View from room

4/10 Poor

WAI SIM

Disliked: Cleanliness, staff & service, property conditions & facilities
Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

AMINAH, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent service that you are looking for!
I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment.

8/10 Good

Vincent

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Leonie, Perth Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Karim, the Legend
We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room.

6/10 Okay

Norzaah, Singapore

Disliked: Staff & service
No wifi
There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service.

10/10 Excellent

Masliyana, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most relax family outing
We have a very relaxed stay at Berjaya Times square

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found a floater
Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK!

6/10 Okay

Margaret, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need Improvement
Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed.

6/10 Okay

Mohd, Singapore

Disliked: Staff & service
Please improve on the house keeping

4/10 Poor

Wan Eng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort