Koutálas

Beautiful hotel, nice and very helpful staff, congratulations

mazing breakfast buffet.

I want to start by saying that my overall experience at this hotel was okay. The staff was great and very friendly. We were given Room 603, which was very modern, clean, and nice. The room was small, but that was not a problem for us since we were only staying for two nights. The location was also very convenient, as it was close to the places we were visiting in Athens. The main issue we experienced was that our room did not have any windows. The heater was on, and there was no proper ventilation, which made the room extremely hot. We were sweating a lot and felt very uncomfortable. We went to the front desk three times asking for help. One of the girls at the front desk was clearly frustrated but tried her best to assist us. Unfortunately, the issue could not be resolved right away. we even contacted Expedia, but they were waiting for the hotel manager to call us back, and no immediate solution was offered. Because of this, we decided to leave the hotel. However, just as we were ready to go, a staff member came to our room and explained to us that he needed permission from the manager who wasn't onsite to toggle the hvac controls to allow the room to receive AC,he manually adjusted the heater.we were able to get some sleep, although the temperature was still not completely comfortable. The second night was even hotter, but we managed to sleep despite the discomfort. Overall, the hotel was okay, but the lack of ventilation and the heating issue made our stay less enjoyable