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"Nice and clean, attentive and kind front desk staff. Quiet in my room, I didn't have any issues throughout my stay"

"很棒的住宿體驗！"

"A nice hotel across the Palace Museum. Highly recommended."

"以前就住過了，這次再回來住，還是很滿意，非常棒，會再回訪"

"Nice hotel conditions and spacious room"

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."

"Good location to stay for going to the palace museum."

"This place was unexpectedly amazing. HI Express are usually good, but this was amazing. King bed room was so big! Huge ceilings, great lighting, had a sofa, chair, little stool that you can also take out onto the balcony - which is also amazing to chill on. They even have 100 channels of TV which actually works unlike most places. Nice and clean bathroom, good soap, iron, kettle and a good-sized mini fridge too. Oh, and the slippers are plush amd comfy. Breakfast had a good selection and clean. At the time of writing there was free ice cream from 9am-9pm on the first floor. Honestly can't say enough postive things about this place. Super nice staff too."

"south urban hotel provided everything that we needed - spacious, beautiful, and clean rooms, as well as a breakfast buffet and easy access to the city of chiayi. thank you so much!"