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Hsin Hotel

4.0 star property
A peaceful retreat surrounded by greenery where adults can relax while children have their own adventures in the arcade and playground

Choose dates to view prices

Hsin Hotel, near Hinoki Village and Alishan Forest Railway Garage Park, offers a tranquil escape. Enjoy brunch at on-site restaurants or coffee in the lobby cafe before exploring Chiayi Old Prison Museum. Unwind in the garden while kids play in the arcade.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ￥14,350
￥16,574 total
includes taxes & fees
Jun 8 - Jun 9

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About this property

Hsin Hotel

  • Upscale family-friendly hotel near Alishan Forest Railway Garage Park
  • Located close to Hinoki Village and Chiayi Old Prision Museum, Hsin Hotel provides a terrace, a coffee shop/cafe, and a garden. At the two on-site restaurants, enjoy brunch, lunch, dinner, light fare, and dim sum. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and an arcade/game room.
  • You'll also enjoy perks such as:
    • Free self parking
    • Buffet breakfast (surcharge), free bicycle rentals, and an electric car charging station
    • A porter/bellhop, luggage storage, and a TV in the lobby
    • Guest reviews give good marks for the helpful staff and overall condition
  • Room features
  • All 174 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
  • Extra amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Eco-friendly toiletries, toilets with electronic bidets, and hair dryers
    • LED TVs with cable channels
    • Wardrobes/closets, baby baths, and free tea bags/instant coffee

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Good Travel Seal, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 3 and younger eat free breakfast

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TWD 572 for adults and TWD 330 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Hsin Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hsin Hotel?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hsin Hotel on Jun 8, 2026 start from ￥14,350, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hsin Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hsin Hotel?

Check-out is at 11 AM.

Where is Hsin Hotel located?

This family-friendly Chiayi City hotel is located in a shopping district, within 2 mi (3 km) of Alishan Forest Railway Garage Park, Hinoki Village, and Chiayi Old Prision Museum. Wenhua Road Night Market and Chiayi Cultural and Creative Industries Park are also within 3 mi (5 km). Chiayi Jiabei Station is 12 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

7.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 368 out of 504 reviews
Rating 8 - Good. 105 out of 504 reviews
Rating 6 - Okay. 23 out of 504 reviews
Rating 4 - Poor. 1 out of 504 reviews
Rating 2 - Terrible. 7 out of 504 reviews

Reviews

Verified

10/10 Excellent

Ser Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay. their buffet breakfast is good spread. front desk friendly. good experience
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice and yummy. Room was clean, staff were welcoming. The hotel have small play area and good for family, and even adult can enjoy too. Have smoking area too.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Room with great view. Family friendly.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

elaine ka ling

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable beddings. Good amenities. Nice staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff’s service, they are outstanding, property condition is new a clean….
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness
The hotel is nice and clean. The staff is very friendly.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family hotel in Chiayi

Fantastic facilities for children, staff are very friendly and helpful, nice rooms and restaurant is very good.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Swee Huat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is located slightly out of the city area, but we like the quietness and it is family friendly.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Zhun ya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to staying in Chiayi especially with kids. Very kids friendly hotel with a lot of facilities targeting for kids. Costco nearby and not far from the night market. A very good experience for staying there with wonderful time!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very child friendly. The family room came with a step stool. Perfect for children who aren't tall enough to reach the sink. Room was beautiful and clean. The breakfast was excellent too..
Stayed 2 nights in Jun 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice property, much more suitable for family with young kids, and there were many young ones around.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Boon Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the most kid friendly hotel I’ve stayed in Taiwan. There are complimentary carousel rides (adults can ride too!) and play room for the kids! And reasonably priced mini go kart and train rides too. Totally worth it for families who are travelling with their little ones. The design of the lobby was cute and grand at the same time 👍 Service was good, if you’re driving, the lobby front was spacious for loading and unloading. It’s like a scene off meteor garden. Room was of a good size with bath tub! Overall, very good impression of the hotel. Our booking came with breakfast and the spread was good with plenty of variety! More importantly, the only hotel that provides koko crunch. 😍 Only downside was the Starbucks coffee at the lobby was not actually Starbucks coffee. But instead a machine using Starbucks roasted beans.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

I chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, amenities
Clean and tidy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and lots amenities in the hotels, good for family trip:)
Stayed 2 nights in May 2023
Verified

10/10 Excellent

WAN-YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2025
Verified

8/10 Good

ChunLang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is awesome.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Shufang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome Facility, friendly staff
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

C. Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choices on the breakfast buffet
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Po Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good place but good hotel Suggest to admission if the price 80usd
Stayed 1 night in Jul 2018
Verified

8/10 Good

Poh Kee

Liked: Cleanliness, staff & service
This hotel does not reflect a 5 Stars category. Breakfast is average and limited and amenities average.
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Local 5-star with toilet stench

Hotel toilets reek of stench. Worse at the lower level (before they switched our room). Pls look into your piping.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Chihung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間整潔，服務良好，適合學齡前小孩的飯店，室內、室外活動中場地都有，週末假日也有安排活動。
Stayed 1 night in Mar 2026