Kouei Den Vacations from ￥53,809

This was an excellent stay. Vivian was very kind and helped me to extend my stay by a day.

The service was impeccable from the check-in bHowever we had disrupted sleep staying in the Ruby Room (which faced the road) as renovations went on till early in the morning. The hotel staff were sympathetic and offered to move us to another room. They also arranged for a complimentary airport transfer.

Super friendly and helpful staff, great location, however, Super small rooms and a bit uncomfortably small. Absolutely not 5-star considering the room sizes (at least with American standards)

Hotel Solis. I booked this hotel based on its excellent reviews on Expedia, and it exceeded my expectations. Shortly after my booking, the staff contacted me and helped me arrange transfer to and from the airport. My room was a suite with a lovely sitting area and an outside balcony. The bed was very comfortable. The staff was friendly and attentive. They have a desk in the lobby to assist their guests with booking local tours and other activities. I did not use it—I generally free-lance when I travel, but I saw many others using it and it is nice to have. They also had spa services, which seemed to be popular, but we did not use those either-our focus was on exploring Hanoi. On check out day, we headed down to the lobby, and as I was signing the credit card receipt, housekeeping called the front desk and told them that we had left a plug adapter in the room, which they brought to us a minute or two later. I have never had a hotel check my room for forgotten items before, and I really appreciated this extra touch. The hotel also has a nice rooftop pool and an excellent rooftop bar. On this same trip to Southeast Asia, I stated at other hotels that I booked through the Marriott reservation system and other booking sites. Hotel Solis was my favorite of them all. Highly recommended.

The stuffs are very kind and friendly, the breakfast is tasty, and the room is beautiful and clean. This is a great hotel.