This property is FAR from the Sannomiya train station and HARD to find on foot. Upon checking in, we were VERY dismayed to find NEITHER of the two male reception staff spoke ANY English and could NOT answer ANY of our questions. It was a massive goat-rope from the start. The "Japanese breakfast" was just that, leaving us with rolls and water to eat for breakfast. The room was smallish as we expected and clean. The next morning was the same as the night before at check in with the SAME non-English staff member behind the desk. We ended up taking a taxi to the cruise port because he was unable to direct us to the monorail that goes there. Prior to arriving there (2 months actually), I had advised them we needed late checkout (11am versus their 10am time) only to find they do NOT answer emails. So, we had to pay extra for just one hour. The only positive comment I can proffer is they had free shaving razors in the lobby. Would NEVER stay there again.
Pros: Clean room.
Cons: English is the LARGEST spoken language in the world and their staff should be able to speak it enough to answer basic questions.