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Lake Saroma Tsuruga Resort

Photo gallery for Lake Saroma Tsuruga Resort

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Premium bedding, in-room safe, free WiFi, bed sheets
Premium bedding, in-room safe, free WiFi, bed sheets
Premium bedding, in-room safe, free WiFi, bed sheets
Premium bedding, in-room safe, free WiFi, bed sheets

Overview of Lake Saroma Tsuruga Resort

Lake Saroma Tsuruga Resort

4.0 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
093-0216, Hokkaido, Kitami, 306-1 Sakaeura, Tokoro cho

Explore the area

  • Popular LocationLake Saroma Wakka Nature Centre3 min drive
  • Popular LocationLake Abashiri38 min drive
  • AirportMemanbetsu (MMB)52 min drive
  • Popular LocationCape Notoro55 min drive

Choose dates to view prices

About this area

Kitami

Located in Kitami, Lake Saroma Tsuruga Resort is in the suburbs and on the waterfront. The area's natural beauty can be seen at Abashiri Quasi-National Park and Lake Saroma Wakka Nature Centre. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Lake Saroma Wakka Nature Centre - 3 min drive
  • Lake Abashiri - 38 min drive
  • Abashiri Lake View Ski Resort - 44 min drive
  • Abashiri Prison Museum - 45 min drive
  • Cape Notoro - 55 min drive

Getting around

  • Yobito station - 38 min drive
  • Kushiro Airport (KUH) - 145 min drive

Restaurants

  • Restaurants on site
  • La mer

About this property

Lake Saroma Tsuruga Resort

Lakefront resort with 2 restaurants and free valet parking
Along with 2 restaurants, this smoke-free resort has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas, free valet parking, and free train station pick-up are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. All 70 rooms offer free WiFi, refrigerators, and LCD TVs with digital channels. Guests will also find premium bedding, free bottled water, and hair dryers.
Lake Saroma Tsuruga Resort offers 70 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Kitami resort provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip train station shuttle

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Hot springs
  • Table tennis

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Chinese (Mandarin)
  • English
  • French
  • Japanese

Business services

  • Computer station

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 3300 per pet, per night
Welcoming dogs only
1 per room (up to 11 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: JPY 3300 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Lake Saroma
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga
Resort Lake Saroma Tsuruga Resort Kitami
Kitami Lake Saroma Tsuruga Resort Resort
Resort Lake Saroma Tsuruga Resort
Lake Saroma Tsuruga Kitami
Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort Kitami

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 35 out of 65 reviews
5 - Excellent 54%
Rating 4 - Good. 22 out of 65 reviews
4 - Good 34%
Rating 3 - Okay. 5 out of 65 reviews
3 - Okay 8%
Rating 2 - Poor. 3 out of 65 reviews
2 - Poor 5%
Rating 1 - Terrible. 0 out of 65 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Onsen and great food selection.
Onsen and great food selection for breakfast. We missed dinner by 15mins due to the long drive.
Stayed 1 night in Jul 2019

3/5 Okay

Liked: Cleanliness, staff & service
Not valueable for money
My stay with 2 meals but quite disappointed with the food they provided. In this price we paid for should be able to get better food and service.
Stayed 1 night in May 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love dinner and the onsen. The staffs are polite and very kind : ) If I come back again I hope to see the red carpet, It ‘s good view.
Stayed 1 night in May 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, with very kind and helpful staff. Facilities are slightly dated but clean and well maintained. Breathtaking view of the lake from the room, wonderful hot springs. Location is quite remote, but everything is available on-site. Highly recommended.
Stayed 2 nights in Feb 2018