Kiris Vacations from ￥125,520

Staff in the reception and guest relations were not helpful at all. But the ones in the dining room were excellent.

Everything from the start to the end was great.

When we arrived at the resort, there was little to no introduction or orientation, which made it hard to settle in or understand how things worked. Unfortunately, our water stopped working twice, and we also experienced a power outage, which was unexpected for a resort claiming five-star service. We had a disappointing experience with the Puppy’s Club (kids club) — not all staff were friendly, and communication was a major issue. My son asked for water and to participate in an activity, but they misunderstood him and did not assist, likely due to the language barrier. Most staff appeared to speak Russian only, and this issue was consistent throughout the resort — with very few staff fluent in English or even Turkish. This made it difficult to get proper assistance or feel fully included as an international guest. While the entertainment was well-organized, it also catered almost exclusively to Russian-speaking guests, with little representation of Turkish culture, which we had hoped to experience. As an Australian traveler, I felt that the resort was heavily geared towards a specific demographic, and not very inclusive of others. Additionally, the spa staff were overly persistent, constantly approaching us to sell treatments. When we did book a spa session, it came at a very high price, and the experience did not meet five-star expectations. On a positive note, the pool and restaurant facilities were excellent, and the food was truly delicious.

Excellent facilities with a wide range of activities for all ages and interests. Our kids had a blast at the water slides, pools, and the beach. Every evening there was a great show. The food is great and diverse, both in the buffet and restaurants. Everyone was helpful and friendly. We were able to relax and enjoy the precious time with our kids without thinking of logistics and schedule.

It’s a real mixed bag. I can’t say that ifs overall a 5* resort. The entrainment is fantastic. Grounds are stunning, beach is amazing. Food is varied. House keeping is really mixed and confusing. I can’t figure out how much or impacted me. But the entertainment is just amazing, the rooms are ok, some Parts of the hotels are tired, I would not say over all 5*