Kim Sơn Vacations from ￥64,968

The hotel room had no windows, and I had to pay extra for it because my wife has claustrophobia. I paid an extra AU28.50 each day to move to a room with windows.

Beautiful hotel. Staff were kind and welcoming. We really appreciate the hot honey lemon tea on arrival after a long day travelling. Great location right in the action but on a quieter street than others around. Large family room with separate bedroom for the kids. The kids room was located at the back so insulated from the street noise not that there was much and it got quiet after 9pm. I took ear plugs but didn’t need them. Staff went above and beyond to ensure we were looked after.

Clean, friendly, and efficient

Starting out with the check-in. What you were being quoted is not the exact amount unless you play with cash. Credit card 3% service fee. I considered that a bake & switch. Room is good size but it is dated and it shows it's age. No breakfast onsite, you have walk about 1.5 blocks to another sister property for breakfast. The breakfast there was very limited in selection. The worst part is you can only choose ONE item. If you pick two fried eggs, you can't have the chicken noodle. Two fried eggs are all you can have from the menu that morning.

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.