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"I have stayed here a few times before. Unfortunately breakfast did not meet expectations this morning - there was a wait for my omelette (not too worried about that) but when it arrived it contained eggshell, not pleasant. Up at the pool this morning there is a chimney and I was covered in small pieces of ash coming from the chimney The staff are great and cannot do enough for you except for the check-in staff who are most unhelpful"

"Prepared for my arrival"

"👍👍👍"

"We only stayed about 6 hours here while we waited for our flight, but we found the hotel to be a comfortable place to wait! Our room was very clean and spacious and we ordered room service and it was delivered promptly! Great hotel if you are flying in or out of Nairobi!"

"Great customer service"

"No responses to messages from the property at all, we got delayed by a traffic accident and weren’t even allowed to check in because it was after 4pm. Very disappointing"

"The room is beautifully designed and decorated. It also spacious. The food was also good. I will surely book again. 5/5"

"The service was out of this world. The reception staff was phenomenal. Always smiling, always helpful, extremely understanding. The breakfast buffet was diverse, varied, and excellent !!! The rooms were very comfortable and very accommodating. Highly recommended. Would definitely repeat it again"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "