Kigali Serena Hotel

5.0 star property
Luxury hotel with free breakfast connected to the convention center in Kigali

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Kigali Serena Hotel

Photo gallery for Kigali Serena Hotel

Outdoor pool
Front of property
Standard Room | Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Reception

Overview of Kigali Serena Hotel

9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar
The price is ¥31,674
Price available on 2024/3/30

Check out the area

250, Kigali, Boulevard De La Revolution
  • Popular LocationCucina Italian Restaurant4 min walk
  • Popular LocationExecutive Lounge4 min walk
  • Popular LocationUnion Trade Center16 min walk
  • Popular LocationNtarama Church17 min walk
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Room options

Superior Room

cleanliness

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Deluxe Room

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

Standard Room

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Executive Suite

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Kigali

Located in Kigali, Kigali Serena Hotel is connected to a shopping center. Kigali Genocide Memorial Centre and Ivuka Arts Kigali are cultural highlights, and some of the area's landmarks include Ntarama Church and Presidential Palace Museum. Looking to enjoy an event or a game while in town? See what's happening at Nyamirambo Stadium or Stade Amahoro.

What's nearby

  • Union Trade Center - 16 min walk
  • Nyamirambo Stadium - 5 min drive
  • Kigali Heights - 10 min drive
  • Kigali Convention Centre - 10 min drive
  • University of Kigali - 10 min drive

Getting around

  • Kigali (KGL-Kigali Intl.) - 23 min drive

Restaurants

  • Cucina Italian Restaurant - 4 min walk
  • Executive Lounge - 4 min walk
  • Makfast - 15 min walk
  • Dine Divine - 13 min walk
  • Brioche - 16 min walk

About this property

Kigali Serena Hotel

Luxury hotel connected to the convention center
You can look forward to free continental breakfast, a poolside bar, and a terrace at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a manicure/pedicure, or a facial. Be sure to enjoy a meal at The Milima Restaurant, the onsite restaurant. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Limo/town car service, express check-out, and express check-in
  • Babysitting (surcharge), a gift shop, and an elevator
Room features
All 148 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch TVs with satellite channels
  • Daily housekeeping, electrical adapters/chargers, and desks

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM–9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for RWF 150.0 per night
Cribs (infant beds) are available for RWF 40.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Crib (infant bed) fee: RWF 40.0 per day
  • Rollaway bed fee: RWF 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number A505/06

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Frequently asked questions

Does Kigali Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kigali Serena Hotel?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Mar 30, 2024 start from ¥31,674, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kigali Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kigali Serena Hotel?

Self parking is free at this property.

What time is check-in at Kigali Serena Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Kigali Serena Hotel?

Check-out is at 11 AM.

Does Kigali Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies.

Where is Kigali Serena Hotel located?

Located in the heart of Kigali, this luxury hotel is within 1 mi (2 km) of Union Trade Center and Ntarama Church. Club Rafiki and Ryi'nyamirambo Market are also within 2 mi (3 km).

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 79 out of 117 reviews" "
Rating 8 - Good. 24 out of 117 reviews" "
Rating 6 - Okay. 8 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024

10/10 Excellent

Monica

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Stayed 2 nights in Feb 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

ELLENOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor pool.
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah, Toronto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
A bit out-of-date
The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated..
Stayed 5 nights in Apr 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Emerson, Jackson

Traveled with family
Liked: Cleanliness, staff & service, amenities
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

10/10 Excellent

Reuben

Stayed 1 night in Nov 2022

10/10 Excellent

Julia