Upon checking in, it felt like we were on the TV show 'The Amazing Race - the instructions were good, but it was a challenge in locating the box with the house fab, and also the house itself - especially after a long drive to get there. This home was clean and nicely decorated. Where we had problems was when we arrived, we read through the instructions about the fireplace, which went on and on about it being a gas fireplace. We looked for switches and looked up the flew, but it was a wood burning fireplace. We reached out to the property manager - who got back to us the next day - which was discouraging. Luckily, my husband is a home inspector and figured out that it was a wood burning fireplace, so we just took our chances on that, and it worked out. The jacuzzi was great but on the second day, it did not work knowing that the response from the property manager was going to be the next day, we just gave up and did not use it. The controls are very dated and there were no instructions. Overall, the stay was nice, but it would be nice to have someone available to answer questions immediately regarding things that keep you warm in a snowy mountain home!