2/10 (非常に不満)
Frederick
2025 年 11 月 15 日
良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス
Hotel rep told us that if we wanted to extend our stay the next day that we absolutely could. The next day comes by and we tell them that we want to stay and they tell us that there’s no rooms available that they’re sold out so we had to find another place and then because we came back to them later in the day when we already told him we were gonna stay they charged us $300 late fee. First time with a Marriott hotel that I’ve ever had an issue like this and to tap it all off the rudeness at the front desk was honestly unbelievable. !!!!
Very disappointed, mostly because of the late fee, they charged after telling us that we would be able to stay… Just complete bad customer service!!!
Frederick
2025 年 11 月に 1 泊滞在