4/10 (不満)
Steven
家族旅行
2026 年 1 月 1 日
気になった点 : 清潔度
We frequently visit family in Kettering and were hoping Barton Hall would become our regular "go-to" hotel. Unfortunately, despite the lovely setting, several service and cleanliness issues made this a disappointing stay.
The Positives:
- The Property: The hotel itself is a stunning building. Our rooms were spacious, and the bathroom in the Superior room was particularly impressive.
- Dining: Dinner in the restaurant was lovely; the food was high quality and the atmosphere was very pleasant.
- Staff: Most staff members we encountered were polite and pleasant.
The Issues:
- Cleanliness: Upon arrival, we found black hairs on the bedding and towels in one of our rooms). Though we reported this and asked for the bed to be remade, we returned to find the same soiled pillow simply placed back on the bed.
- Housekeeping: On our final day, neither of our rooms had been serviced. When I queried this at checkout I was told beds aren't made daily. For a 4-star hotel, this lack of basic daily service is unexpected.
- Noise: As it was Christmas, there were loud parties on Friday and Saturday. We weren’t warned about this at check-in. Guests were shouting in the hallways until 1:30 AM, and the walls offered little soundproofing. When I asked for earplugs the next morning, none were available.
Overall, while the building is grand, the attention to detail and service standards do not currently match the price point. We left feeling that this was not the 4-star experience we paid for.
Steven
2025 年 12 月に 4 泊滞在