ケンウッド ホテル

「The hotel staff were very professional and helpful. The facilities were new and well maintained. The breakfast was exceptional, the highlight of my stay. The only negative was a dog that was in a room just down the hall that barked all night.」

「Breakfast was really good ! 」

「Pool was green, bathroom smelled like urine, tub was disgusting and damaged, red ants and dirt all around and property, guests camped outside the doors like they’ve lived there for months, throw up on wall next to bed, room smelled like body odor. The breakfast was also terrible. And young man that checked me on to the hotel sat behind counter with TV blaring while wearing a bonnet of some sort. Zero standards, zero supervision, zero pride of ownershi」

「The bed covers had red stains all over them, looked like lipstick Atleast that’s what we were hoping. Didn’t see any type of bugs so that’s a good sign of cleanliness just the stains the bed covers 」

「First, I asked for a resolution yesterday, and you never responded until I reached out. Second, that's not cool. I would never leave a property like that. This is very bad when my family can't sit there without having both doors open to air it out the entire time!Complaint will be filed on Expedia requesting my full refund. I have pictures of mold in the drain of the hallway bathroom along with the dirty light switch as well as the masterļ bedroom ceiling fan is falling down when my husband...

「The grounds are gorgeous. The entire building itself was a little difficult to navigate. When in the parking garage we had no clue where to go into the building at. Then there was no desk or anyone around to get directions from. We got there pretty late and then the code didn’t work to get in the room. We texted the number that you gave us and they were quick to get back to us so that was great. 」

「A」

「Didn’t do breakfast, but everything clean and fresh. 」

「Pools were definitely the high light! Great location」

「Was disappointed in the hotel. Very nice looking but could not get our room cleaned in a timely manor. Getting to the room from check in was very confusing they didn’t mention you walk through the parking garage. We went back to the front desk twice until a nice lady walked us to our room. I paid for the Suite and a balcony room. The picture showed a patio set. The balcony was so small you could barely even stand out there. Lots of construction going on. The pool said there was service until 10...

「Everything was clean and nice. I don't like being charged an "incidentals" fee. 」

「This hotel was very nice and clean with great amenities. The staff was friendly and kind. Breakfast was decent. It was quite an experience with having our dogs with us on this trip. The only reason for the 4 star instead of 5 was that I wish the room had a bit more floor space to move around. Overall, great stay and would definitely recommend. 」

「Very clean and staff was professional」

「really nice 」

「Front desk lady was super friendly and proficient. Room was clean and had all necessary toiletries. Breakfast was delicious: waffles, eggs, sausage, biscuits, yogurt, etc. and kept well-stocked and clean. The lady handling breakfast was really nice and friendly. 」

「Property was clean and room was clean. Pillows, bedding and towels were just average. Air conditioning didn’t work well.」

「Great」