ケルミスのプールのあるホテル

「The building itself is amazing, and the spa facilities are absolutely top-tier. However, the restaurant service falls short of a 5-star standard, despite the 5-star pricing. Service was incredibly slow, and we faced a language barrier as not all staff spoke English. For example, our pre-lunch cocktails were served with absolutely nothing on the side; when we asked for nuts, we were told they had none. We also had to explicitly ask for basic items like napkins. To top it off, the wine pours by...

「Very clean and beds and pillows very comfortable. No mini fridge in the room and no coffee maker. Glass double door into the bathroom and toilet. The middle section has a strip of frosted glass, still not much for privacy. The staff was pleasant. Overall ambiance was cold. Not our kind of hotel. 」

「Expedia was deceiving- there is an extra fee and reservation needed for the pool- so I picked it for the pool and didn't get to go in as the spa was closed when we got there and we were leaving in the morning. The restaurant, breakfast and room was great except they put the toilet in a separate room so you have to walk around to wash your hands- kind of annoying」

「Superb new flat but poor without no milk or microwave - not everyone in the world drinks black coffee! Superb hotel and treatments but poor service upfront in the email on line booking - fortunately on arrival by having to escalate everything we got our special meal and spa -but don't know why the "total guest service" agents failed before then by neither responding nor booking what we asked for」