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"The facility was the definition of Zen! Staff was friendly and attentive. The facility was minimalistic but beautiful! Welcome tea host and bartender DAVID, made our stay that much more memorable. If you decide to stay here, I highly recommend you visit the 8th floor in the evening for some libations and say hi to David for us!"

"The Onsen was wonderful and relaxing, staff were extremely friendly and provided good services like a pickup/dropoff at the train station and a shuttle to the entrance to the Snow Monkey Park."

"The rooms at Excellency Floors are spacious with magnificent ocean views and kaiseki dinner & buffet breakfast which included are beyond my expectations. All the onsens i tried during my stay especially the ones in the private rooms are like a retreat experience that can cleanse the mind, body and soul. Highly recommended for couples & family trips."

"Very nice hotel, the rooms could be a bit nicer. I'd be weary staying here in the very hot months because the room didn't cool down much with the fan. Overall good spot."

"Very nice Japanese style hotel. loved the private baths. "

"The breakfast buffet was so good and the view from the garden can't be beat. The hotel is a bit outdated but there were good upgrades like fast wifi, newer toilets, and smart tvs."

"It's an amazing hotel.staff were wonderful"

"We had a short stay here, so staff quietly did their job, we didn’t need the room cleaned"

"Onsen in room is a game changer. We were already 18 days into our vacation and our legs appreciated being pampered."