Kawaihae Vacations from ￥202,482

When we checked in, we found out we were on the third floor. The elevator was broken. I had just had foot surgery within the last three weeks and had just been hospitalized for a week 10 days prior to our arrival. Third floor without an elevator was not an option. Luanne at the front desk did find us a first floor room with a working elevator. When we got into the room, we found the sleeping arrangements would not accommodate the four of us. They ended up putting us in two rooms for four of the five nights. Originally they were going to charge us for the second room, but then comped us for the second room- we did all have to stay on the third floor, without an elevator, for our last night. Luanne and Sandy were wonderful! Very thankful that they could get my daughter and myself on the first floor room.

Beautiful resort - peaceful beach, quiet rooms, multiple options for relaxing in the sun and/or shade and accessing water for a cool dip. The Canoe restaurant is absurdly overpriced. A glass of cab wine for $38 and standard cocktails at $27? We easily hit $450 after tip for two people. Good luck finding an ice machine - one per floor and hidden away in a staff only closet. The beach scene is wonderful - as was the beach waitstaff. The early morning water excursions were great. Skip the Luau - it felt like a large format wedding tucked back behind the hotel away from the water/no view of the sunset. However, if you really want the luau experience, pay up for the VIP tickets for superior seating and open bar.

I liked the cleaning every where I dislike the way they look at us always presuming tip they gives you the filling you are bag of money. I stayed in Hawaii for 12 days all the islands and I have to say they have to change they as strategy of running the hotel we felt’s again all of us like bunch of money bags that need to provide tips

I had a lovely time in a beautiful place with views from everywhere on the property. Everyone was kind, helpful & welcoming.

On a beautiful cove for swimming and snorkeling