Katsivéli

The front office staff ( Harpreet & Michael) were very curtious, prompt and customer focused. The Restaurant staff (Sandesh & Sandeep) were very friendly and welcoming. Some suggestions for improvement at the property. Outside Window shutters rattled all night long and need to be better secured Ensure there is hot water in the shower at all times which was lacking. No complimentary shuttle to the port for pickup nor drop off . Door to the bathroom/shower did not lock in the master bedroom

I booked 5 nights here and let me tell you it was the best hotel we’ve ever been to. The receptionist Jessica and Faye were the most helpful people on this entire trip! They made our vacation so smooth by booking and reserving anything we needed down to drivers, restaurants, massages in our room, etc. They greeted us with welcome drinks and gave us a tour of the hotel. They also gave us the best recommendations on how/what to prioritize for our experience. Our room was immaculate and we never had to lift a finger their entire staff would bring everything to us if we needed anything. I even called to ask them to arrange rose petals and candles after I proposed to my fiancé to surprise her and they made it beautiful ! You can also walk into Fira granted it’s a hour walk it feels like a dream when you have the caldera view the whole time, doesn’t feel like an hour. And it’s in the middle of everything so you can also do the Hike to Oia that takes a couple hours. The whole staff was so respectful and helpful. There were no hidden fees checking out or anything, we absolutely will be coming back to stay here when we come back to Greece! Thank you to their staff for making our whole experience! I can’t say enough great things about this place.