I stayed in this property in Sept/Oct 2022. Very nice area, nice set up. They even left some Hawaiian snacks which was nice. Decent room for 8 people, 4 adults, then 4 kids of all ages. Pools were nice but nothing to write home about. Walk through the pools and your are at a lagoon and beach. Very nice, no waves, but you can snorkel and hang out, secluded. That is the good.
The pools close at 9 which is ridiculous in my opinion. Fitness center closes at 9 and opens at 6am. Very disappointing, why close either, nobody is watching over it anyway. The king bed is very hard, stiff, not comfortable at all, unless you're into that. The queen bed is more comfortable, but the fan in the room clicks the whole time it is on. Addressed at least 4-5 times, was told once that they came to fix it, that was not the case. I wish we could turn the fan off, but the a/c was not great in the back room, so we needed the fan. Horrible sleep every night we were there. We addressed it daily, with no fix. We would turn down the A/C every day multiple times to 72, it would always somehow go back up to 76 degrees. We addressed, was told they would look at it, nobody ever did. They gave us 8 towels for 8 people. No extras. We asked for new towels, were told that we had to wash them ourselves. We ran out of toilet paper because they only gave a couple rolls. We were there a week, with 8 people, you would think they would provide that kind of stuff as most places do, they told us we had to get our own. A couple days after requesting, they ended up bringing us new bath towels only, but only 7, not 8, and brought us some toilet paper. The location was good, but service from owner is horrible. I paid a decent amount of money to have a horrible night of sleep for a week, with no action. Also, not kid friendly unfortunately. This place is made more for adults, older folks, not families really in my opinion from the looks we got sometimes. Would never stay again.
