2/5 Poor
Verified traveler
22 Dec 2018
Disliked: Cleanliness, property conditions & facilities, room comfort
Completely unacceptable room conditions
Stayed here one night December 16, 2018.
Finding this place was tricky as it is on the farthest southwest coastal part of the town.
I prepaid for three rooms, canceled one of the three, several days prior. The Reception Staff could find only one prepaid room reservation!! They were unfriendly, not knowledgeable about their own system and refused to check my family in. Even after I produced all the booking claims emails, they did not budge. I demanded to speak with a manager, they did not help. Keep in mind that I am fluent in the local language; which was of no use!
Finally, they found the answer to my claims in their system, we were allowed in!
The rooms are:
Dirty, moldy, leaky (mosquitoes were freely coming in and out of the room and feasted on human blood), caulking of shower tub and tiles were moldy and missing, the shower floor was dangerously slippery, non functioning air conditioning system etc..
Value for the price was bad and anyone looking for accommodations in Mandarmoni will be better off looking for newer and cleaner hotels.
Stayed 1 night in Dec 2018
