Kandawalai Vacations & Trips from ￥151,283

We arrived after checkin time but the room was still not ready. The person on the desk took a mop and bucket in himself. Left some clothes on the floor in the bathroom while showering and they got dusty from the dirty floor. The bedroom floor had been mopped but was still gritty to walk on. Left some clean clothes on the desk to wear while flying home the next day. In the morning they were soaked through from the ceiling leaking water. We told someone but he didn’t seem to care. No idea about breakfast as we were not told anything about whether it is even available. The bed and shower are good, but that’s about it. Our stay was very disappointing, as was our dinner at the attached restaurant next door.

The architecture of this inside-outside boutique hotel is in keeping with the environment and nature on grounds. The staff is very attentive and friendly. We also made use of the customer experience service to arrange private transfers and tours to all the local sites. It worked out very well. We had a lovely stay.

We got to the property and did not have the upgraded rooms. Apparently they don’t read their emails or bookings from Expedia. We had to scramble to get just regular rooms. The actual rooms hardly anything worked including the locks, the safe, the bathtub did not work properly. It was quite a disappointment. Considering we thought we were getting an upgraded experience. I would not go there again.

Very cool property, nice staff, near Sigirya rocks, delicious breakfast

A beautiful resort situated on lake Dumbulla. Very peaceful and quiet with wildlife all around. The swimming pools were exceptional, clean and perfect temperature for the heat and humidity - we could stay in there all day! All the staff are super helpful, friendly and go above and beyond in anything that was asked. Being close to the Rock Fortress was great to be able to get there early before sunrise. Highly recommend staying here.