Dear Sayomi,Thank you for sharing your thoughts about your recent stay with us. We're delighted you enjoyed the special experience of being surrounded by nature and found the hotel stylish. However, we apologize for the inconvenience you experienced with your room's air conditioning. We appreciate your feedback on the matter. Please rest assured that we'll look into this issue to ensure better future experiences for our guests. Thank you for your input, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Best RegardsGeneral Manager

Dear Ryota,Thank you for your kind words! We're thrilled to hear that you thoroughly enjoyed your experience with us, particularly the feeling of being one with nature. Creating an environment where guests can connect with nature is a priority for us, and we're delighted that you found it to be a standout feature of your stay. We pride ourselves on providing the best staff service and architectural experience, and we're pleased that we could exceed your expectations in these areas.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future.Warm regards,General Manager

Dear Makoto, Thank you very much for your kind comment, we appreciate you taking the time to make it. Thank you for your advice, we will pass on this information to our team for implementation. Warm Regards, Management

Dear Emi, Thank you very much. Warm Regards, Management

A warm greeting to you, Thank you very much for your kind comment, we appreciate your support and hope to serve you again soon! Warm Regards, Management

A warm greeting to you, Thank you very much for your kind comment, we appreciate your support and hope to serve you again soon! Warm Regards, Management

Dear Valued Guest, Thank you for the time taken to share with us, the feedback of your stay at our hotel which will further assist us in our continuous development. We are pleased to read that your overall stay at Heritance Kandalama was memorable and that you had enjoyed the architectural experience. Kindly note that with special coupons as mentioned will be included through either value additions or room upgrades but will not include a reduction of the total charge. However, should you require any further clarifications please reach out to us through the e-mail address mentioned in our official website and we will revert to you immediately. We sincerely regret for the delay experienced at the time of check in and would like to take this opportunity to inform that we are currently in the process of implementing measures to ensure more efficient check in experience during high occupancy periods. Please visit us again as we assure you will have another wonderful stay in Bawa's architectural masterpiece. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Hotels.com. Please visit us again as we look forward to offering you a more memorable resort experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing with us, the experience of your stay at our resort. We are truly delighted to read that you had enjoyed your time with us and that we were able to cater to all your needs. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us and we are pleased to read that you have enjoyed your stay. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama

Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama

Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama

Dear Valued Guest, Thank you for keeping trust in Heritance Kandalama for your stay. Many thanks for the recommendation given. Please visit us again for another relaxing holiday getaway. Yours Sincerely, Management, Heritance Kandalama

Dear Valued Guest, Thank you for sharing your feedback with us which will further assist us in our continuous improvement and we truly regret to note that your expectations of the stay were not met. Kindly note that the passport is taken by our reception team in order to take a photocopy for record keeping purpose. A practice carried out similarly in other hotels and resorts. Once the copy is taken, we safely return the passport to our guests. Kindly note that bathrobes are only available for certain room categories however, upon request we will be pleased to provide our guests with the same. The staff at Heritance Kandalama are all aware that all prices include the taxes and service charges and are not encouraged to take tips. Please note that there have been instances where our staff members were endorsed by guests for refusing to take tips and informing them that they have done their duty not for monetary rewards. Nevertheless, our apology for the inconvenience caused and we shall further look in to this in our monthly training programs while all staff members will be strongly advised against such behaviors. We hope this would not deter you from visiting us again as we look forward to offering you a more pleasant resort experience during your next stay. Yours Sincerely, Management, Heritance Kandalama

Dear Valued Guest, Thank you for sharing your feedback with us which will further assist us in our continuous improvement. We have noted the mentioned areas of concerns and truly regret for the inconvenience and disappointment experienced as a result. We would like to take this opportunity to inform our valued guests that many aspects of the resort will be enhanced, and facilities will be improved in our upcoming renovation project while some will be addressed immediately in our routine maintenance work. Please visit us again as we look forward to offering you a more memorable resort experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your positive thoughts with us on Expedia. We are delighted to read that your stay at Heritance Kandalama was memorable and we were able to cater to all your needs. It would be our pleasure to have you back for another unforgettable resort experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing with us, the feedback of your stay at our resort. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing with us, the feedback of your stay at our resort. We are delighted to read that you had enjoyed your time at Heritance Kandalama and look forward to having you back for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Hotels.com. It would be our pleasure to have you back at our resort for another memorable experience. Yours Sincerely, Management, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us following your stay at our resort. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Expedia following your stay at our resort. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share with us, the feedback of your stay. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, We are overwhelmed by your extremely encouraging sentiments shared with us based on your stay at Heritance Kandalama. It would be our pleasure to have you back at our resort for another relaxing holiday getaway. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us following your recent stay at our resort. We are pleased to read that you had enjoyed your time at Heritance Kandalama and look forward to having you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us following your recent stay at our resort. We are pleased to read that you had enjoyed your time at Heritance Kandalama and look forward to having you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your feedback with us which will further assist us with our continuous improvement. We regret for the inconvenience caused and have investigated the mentioned concern. We have taken necessary measures to improve the communication between our security personnel and provide training to enhance their communication with our valued guests. Please do visit us again in the future shall your plans bring you back to Dambulla and we assure your next stay will be a more pleasant experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. It would be our pleasure to have you back at our resort for another memorable stay. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for sharing your feedback with us on Hotels.com. It would be our pleasure to have you back at our resort for another memorable stay. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share with us, the feedback of your stay at our resort. It would be truly a delight for us to have you back for another memorable experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your positive thoughts with us on Expedia and we are pleased to read that you had enjoyed the culinary experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your positive thoughts with us on Expedia. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

Dear Valued Guest, Thank you for the time taken to share your sincere thoughts with us and we are pleased that you had enjoyed your stay. Yours Sincerely, Heritance Kandalama Team.