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"All was fine. Thank you very much. "

"A very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are. Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons. There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all."

"Incredible service and an absolutely amazing hotel. The staff were amazingly attentive and helpful, provided transport for us to see the monkey park and get us back to town in time for our train back. The evening meal was absolutely incredible and such a lovely experience, and the Onsen was outstanding. We loved our stay and would definitely stay again with absolutely no hesitation."

"Amazing stay at Shimaya. The owners, as mentioned in other reviews are outstanding. Gave us a ride to the Snow Monkeys and were very helpful. The breakfast (¥700) was simple and quick - toast, fruit, yoghurt, coffee and juice! Onsen was clean and great. We were on the fourth floor and the views were unreal. Will for sure be returning in the winter! "

"Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return! "

"Convenient and central location for my needs"

"This was our first time in a Ryokan! And we loved it!! We enjoyed wearing the Kimonos provided and having a multi course dinner! They were also able to provide vegetarian options for dinner as well. The onsen at the hotel was much larger and nicer than the free ones outside the hotel. There is a toilet in the room but no shower, so you have to use the public bath to shower."

"We did the half board option and the food and service was excellent. It was great for experiencing Japanese cuisine and culture. Staff very friendly and helpful. Close to the station and the bus to see the snow monkey park. "

"Really enjoyed my 6-night stay here. It really is a traditional Japanese hotel and experience and loved the friendly and helpful staff, and the location is just a short 10 min scenic stroll across the river to the bus/train station. Didnt know what to expect but the Japanese style tatami rooms were cosy and comfy, and the outdoor onsen was just what was needed after a day on the ski slopes. The half-board option is a must if you love Japanese food and each night was like a little banquet with an array of different and fresh local dishes, and was great value. Not a 5-star hotel by any means if thats your thing, but all in all a great stay and good location and Yudanaka is quaint little village at the foot of the Alps, that is worth a wander around, as Shibuya Onsen and Snow Monkeys are closeby. Dōmo arigatōgozaimasu"