8/10 Good
Annie
Dec 17, 2018
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was nice but service not as good as expected
One of the main reasons why I picked this hotel is that it offers free airport transfers, but nobody was there to pick me up when I arrived even though I had contacted Hotels.com to help send a message to the hotel and I had also emailed the hotel to provide my arrival flight information. Fortunately there is a visitor information center at the airport and the man there was kind enough to call the hotel for me. I was told that it would be a 20-minute wait but the female driver came almost immediately since she had just dropped off another guest and was still at the airport. She was very kind and told me about borrowing the free bikes from the hotel to explore the area, but when I asked the receptionist upon check-in I was told that "the bikes are free for hotel guests to borrow now but that will not be the case in the future." My room was not ready so the hotel stored my bags when I went out to explore the island on public buses since the receptionist was discouraging me from using the hotel bikes to tour the island. The bus-stop is a short walk from the hotel, but if you missed a bus it could be an hour wait for the next one. The room was very comfortable and the breakfast was simple yet good. When I tried to book my return airport transfer the receptionist told me that there would be a charge since the free transfer was only for one-way. I disagreed so she called her management and told me that it would be free this time but next time they would charge.
Annie
Stayed 1 night in Dec 2018