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Holiday Inn Express Jakarta Pluit Citygate by IHG

3.5 star property
Urban convenience meets leisure at this Jakarta hotel near Dunia Fantasi, with 24-hour fitness options and prime shopping access nearby

Choose dates to view prices

Holiday Inn Express Jakarta Pluit Citygate is minutes from Mangga Dua, offering a practical city base with continental breakfast and a rooftop terrace. Enjoy the 24-hour gym, on-site shopping, WiFi, luggage storage, and multilingual staff.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is ￥5,571
￥7,705 total
includes taxes & fees
May 31 - Jun 1

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Holiday Inn Express Jakarta Pluit Citygate by IHG pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Holiday Inn Express Jakarta Pluit Citygate by IHG?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Jakarta Pluit Citygate by IHG on May 31, 2026 start from ￥5,571, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Jakarta Pluit Citygate by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express Jakarta Pluit Citygate by IHG?

Check-out is at noon.

Where is Holiday Inn Express Jakarta Pluit Citygate by IHG located?

Located in Jakarta Utara, this hotel is 4.4 mi (7.1 km) from Dunia Fantasi and 5.6 mi (9.1 km) from Mangga Dua Square.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

7.8

Cleanliness

8.4

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 159 out of 536 reviews
Rating 8 - Good. 241 out of 536 reviews
Rating 6 - Okay. 83 out of 536 reviews
Rating 4 - Poor. 37 out of 536 reviews
Rating 2 - Terrible. 16 out of 536 reviews

Reviews

Verified

10/10 Excellent

Tooma

Liked: Cleanliness, staff & service, amenities
Staff friendly like usual...breakfast buffet excellent...room okay
Stayed 1 night in Dec 2025
Verified

8/10 Good

Louis

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

Herman

Liked: Staff & service
Disliked: Cleanliness
The property is old and dirty. Front desk is surrounded by luggages like warehouse. Noisy and unorganized. Towels are dirty. Rest room is super small and floor is getting wet because no door to close when taking shower. The elevator is fast. Carpet is dirty. Staffs are polite and nice. This is not Holiday Inn Express like we know in the US.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Gunawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with superb Breakfast!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just 1min walk to Emporium Mall. Rooms look fairly newly furnished, spacious, clean n good housekeeping. The breakfast has a wide range of delicipus hot Indo foods (the widest for any Holiday Inn Express i have stayed).
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Makmur

Liked: Staff & service
Good location n very convinient. Access to airport and food is great
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around from this location
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Kee Leong, Jackie

Liked: Cleanliness, staff & service, amenities
The hotel is well priced and very convenient, jist next to Emporium Pluit City. Breakfast is nice too.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

HOCK THYE

Liked: Staff & service, room comfort

Overnite at HI pluit

It was satisfactory. Convenient location
Stayed 1 night in Dec 2024
Verified

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn Express Jakarta Pluit Citygate

Used as a base for some work locally comfortable and helpful staff
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
Staffs were great and were multilingual. Great courtesy provided throughout. Could do with more on deck staffing as breakfast can be very crowded. Hats off to the staff for always being so kind and courteous. Overall stay was comfortable. Lift availability can alter sides but this is not an issue.
Stayed 15 nights in Mar 2025
Verified

10/10 Excellent

RUDOLPH

Liked: Property conditions & facilities
Friendly efficient staff. Plentiful dining choices in the connected mail. Convenient location to Jakarta International Airport.
Stayed 1 night in Aug 2024
Verified

8/10 Good

emmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper floors of shopping mall building in interesting part of the city. Friendly helpful staff, especially at reception and at breakfast. Big windows in room for view over city. Comfortable bed, good wifi, good shower. Breakfast was good here, lots of choice and efficient staff.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service from the front receptionist Mr Agustin and others that willing to do more for guest satisfaction.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel choice

Excellent location adjacent to mall, excellent customer service, clean room. However, breakfast quality needs to be improved. Staying for 4 nights, breakfast choices everyday the same.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Martini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been staying in this hotel for more than 8 years everytime I come to Jakarta. This time I found many improvement and staff also so helpful. Location also the best. The shopping centre even better now.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Edy

Liked: Cleanliness, staff & service
Location is the major plus about this hotel. It’s located next to a shopping mall with lots of food and drink to choose from. The hotel room looked old and a bit dirty. Beddings and bathroom didn’t look very clean.
Verified

8/10 Good

Ivanov

Liked: Cleanliness, staff & service

Clean Rooms and Super Friendly staff

Clean rooms ,very strategic Location next to awesome mall. A pleasant experience. Definitely will go back Room for improvements: 1. Expecting cooler air conditioner. Especially during day time. 2.Breakfast could've have more varieties
Stayed 5 nights in Sep 2023
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home sick visit

Overall stay is comfortable with the friendliness of the staffs; variation of breakfast menus and convenience locations we targeted. Could be better with newer stronger shower flows and toilet bidet and the lighting to use LED for brighter bathroom. Also to have couple direct USB plugs without the converter.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

RUDOLPH

Liked: Cleanliness, staff & service
The staff was great and the location very convenient to the airport and for shopping and dining. The view from our 2nd Floor window was terrible. When we open our curtain we're looking at pipes and dirty wall. You could have painted the wall and put some plants to make it look like a patio.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Marsha

Disliked: Cleanliness
The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.
Stayed 4 nights in Sep 2024
Verified

4/10 Poor

Lina

Not too pleased with my recent stay!

The location is great if u need to be in a Mall but thats about it. On my recent stay, we experienced problems around the upkeep of maintenance & allergen safety. 1. The bed types are very limited, only SMALL DOUBLE or twin. It is really hard to sleep with a small toddler in a small double bed. It needs to be at least a normal sized double bed, not a smaller version of double bed. 2. Got scratched skin / surface damage tear across the right side of my face due to the sharp edge of shower head. I've shown the damage / mark to the receptionist on the same day. Manager on Duty is currently dealing with it after confirming the sharp edge was present. It has been almost 3 weeks & still havent received any confirmed action to solve this. Management need to speed up their efficiency. Not pleased so far, still being kept waiting. Pls get better at respecting your customer time. 3. Peanuts butter need to be closely monitor as it's dangerous for people with severe nut allergy. At times I understand it's difficult to police this but it's a matter of life & death for some people therefore restaurant staff need to be educated more, to take swift action when peanut butter had contaminated other items /knives nearby. It happened many days during my 9 days stay where I had to alert the staff to remove the contaminated knives around peanut butter jar.
Stayed 6 nights in Aug 2024
Verified

4/10 Poor

Damond

Liked: Staff & service
Long walk to get to the hotel lobby. Leaking many places in the restaurant and hotel walkway during heavy downpour. Slippy and dangerous. Breakfast definitely can be improved.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Nov 2025
Verified

8/10 Good

constantijn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check inn, clean room
Stayed 1 night in Aug 2025