2/10 (非常に不満)
Manojkumar P、Peachtree city
小さなお子様連れの家族旅行
2025 年 6 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beware. Don't get fooled by online picture of room. We booked 3 rooms for three nights and the rooms that we received were absolutely nowhere near close. Additionally, one of the room was in condition that can not even called hotel room.
It was like old abandoned room in very poor condition. Bathroom cabinet in old, broken condition. All three rooms had issue with hot water heater. One room had broken handle of shower which couldn’t be fixed.
Very poor paint condition through the wall nd doors.
I expressed my disappointment to staff, who asked me to reach out to where-ever(Expedia), I booked hotel. I requested, at least if I can have one of the worst room get changed. Staff said they have only 4 family rooms (3-4 people), out of that 3 are assigned to me and fourth one has AC not working. So he can’t do anything.
This leaves me no choice but to vacate the room after our stay of 1st night. We vacated room before their checkout time policy after first night. I agreed to pay for one night that we stayed and requested the refund for remaining two nights that hotel denied.
After checking with my booking company, I found the hotel misrepresented fact as well.
Manojkumar P
2025 年 6 月に 3 泊滞在