2/10 (非常に不満)
Jaiah
家族旅行
2025 年 7 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
DO NOT STAY HERE! This is a horrible hotel, stay absolutely anywhere else. Immediately upon entering the room we saw a scorpion! There were also several spiders (I counted 5 in the 2 minutes we were there, not small ones either). My sister and I are terrified of spiders so that will not work. Also there were ants crawling around everywhere. From the outside it looked like a place people live, not just a hotel. There were kids toys and bikes around everywhere, the outside patio area was disgusting, and it seemed like a very sketchy area. And since we were there late there was no one in an office to speak to. We left after looking around for 2 minutes and realized it will not be safe or comfortable to stay there (especially seeing the scorpion, which is poisonous)! I contacted the property the next day. The person I spoke to refused to provide me a refund and stated that “it’s normal to find bugs in your room because it’s Costa Rica”. Keep in mind I have stayed at 2 other hotels in Costa Rica before that one, no issues with any bugs. The hotel 10 minutes away I stayed at after leaving this one, also no bugs. And they are still refusing to provide me a refund, all they said was they can offer me a room on the 2nd floor but that there will probably be bugs and spiders in that one too! I’ve traveled thru over 20 countries, I’ve stayed in hostels, hotels, etc and this is by far the worse experience I have ever had dealing with a hotel. You’ve been warned!
Jaiah
2025 年 5 月に 5 泊滞在
