- The food was good, if you expect only Japanese food. Breakfast and dinner are served meals, not a buffet, and are tasty. (expect fish and rice for breakfast, no pancakes and bacon here)
- The beds were comfortable and the rooms are large, and can comfortably sleep 4+ people if you use the provided futons as well as the beds.
- This building allows pets, and I got a room that smelled heavily of wet dog. No amount of airing the room out made it go away. Highly unpleasant.
- Front desk is not staffed except in the morning, asking you to call a Japanese phone number if you need service. They do not provide a phone to call the number with - if you do not have a Japanese SIM card, you'll be left waiting.
- The hot spring facilities on the 6th floor are small and kept scalding hot. Not even the Japanese were going in, saying it was impossible at that temperature to even put a foot in the water.
- There is one soft drink vending machine on the main floor. Alcohol must be ordered by phone by calling the front desk, at a steep markup. (also: see complaint about front desk being left without staff)
- No extra hot spring amenities: no bar, no massage chairs, no billiards, no ping pong tables, no karaoke rooms.
- The only coffee available in the morning was absolutely dreadful.