4/10 (不満)
Jonas
家族旅行
2025 年 8 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The level of cleanliness in this hotel was completely unacceptable. In one of the rooms, the fridge did not work at all. In the other room, I found used condoms on the floor, the same dirt from the hallway was also inside the room, the floors were sticky, and the bathroom wall was covered with mold. This reflects a serious neglect of hygiene and basic housekeeping standards.
The receptionist was rarely available, which led to long and unnecessary waiting times.
Overall, the service felt careless and unprofessional, from the reception to the spa. The only positive experience was at the restaurant Şenol Kolcuoğlu Kurtköy – the hotel management should take inspiration from their level of service.
Jonas
2025 年 8 月に 9 泊滞在
