2/10 (非常に不満)
Siriya
家族旅行
2022 年 2 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible hotel
We reserved a 2 bed studio which showed on the photo a photo of their deluxe room. When we went there They said reservation is gone and they will give the deluxe room for 1 night and then the following day different rooms. I was very annoyed when he said this and the next day we was shown different room which was two bedroom but not like it was described in description. I assumed the two studio separate bed was within the same apartment. But he kept saying that I reserved 2 separate studio not in same apartments. Anyway then we had to accept a small apartment with 1 single bed and 1 double bed in same room with my 24 year son. The condition of the bed and pillows and duvets were in bad state. They plates and sink was horrible and had no liquid and scourer to wash . There was only 1 cereal bowl and due to the condition we didn’t want to use it. The shower room was discussing too. It was very old and worn out . The bathroom door was a struggle to open when locked from inside because the knob was rusty . Everything about the toilet was rusty and horrible. The curtains did not cover the whole window so light came in after sunrise. The hotel staff do not speak and understand English. It was a nightmare and we had no choice . I would not give 1 star at all
Siriya
2022 年 2 月に 7 泊滞在