2/10 (非常に不満)
Mykhaylo
家族旅行
2025 年 9 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dirty and smelling
I made a reservation through Hotels.com for 2 nights, (where it was written pets allowed)and I paid immediately. Upon arrival the same day at night in 21:15 they refused to take my family and me in hotel (because a have a pet). During the trial they were rude and insulated. Neither the hotel nor website Hotels.com refused to return my money. Please, see attached photo. Dear travelers, look at how many reviews this hotel has and by whom ( keep in mind that there are 6 reviews written here, 2 of them were written by one person, and the female review was written by a hotel employee).The owner of the hotel is an old senile man, supposedly doesn't understand the reason and the English language. This hotel has two names, be careful...I don't recommend use this application, in case of the similar situation in the application there is nowhere to turn for help, or to return your money to you. All the hotel workers are just as the owner and his son
Mykhaylo
2025 年 8 月に 2 泊滞在