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"Overall great service"

"I’ve stayed here countless times. 1 key reason is the location. Other reasons would be the staff especially the doormen/ security- always willing to help with the luggages/ opening the door. This time I came with my elderly mother and the doorman instantly assisted us with our luggages and offered a wheelchair. Also the receptionist (i think his name is Jay) was friendly and warm. I was also impressed with the Ramadhan suhoor buffet spread with the variety of dishes despite being so early in the morning (430am!). I noticed this round the room doesn’t come with hand towels (??). We ended up wiping out hands on paper towels (which doesn’t align with the hotel’s green efforts!). The housekeeping team also missed out on cleaning our room. But I managed to sort it out in the evening when I ran into one of the housekeepers. Despite all the minor hiccups, I would still highly recommend this hotel. "

"Overall was good but the amenities in the room were lacking. Not sure if the staff forgot to topup or what but we only had 1 towel. We had to request for another towel, 2 face towel and 2 bathrobes (as we are planning to swim). Another point was we booked a king bedroom and during check in the staff also mentioned kind bedroom but it turns out that the ‘king’ bed was 2 single bed combined together. "

"Stayed here for the 3rd time with my family. Still as impressive, staffs were super welcoming and helpful. However, this time round we have found the cleanliness in the room to have declined. We found a biscuit wrapper that does not belong to us on the bed. Which means that the bedsheets were not changed after the previous customers had left. During house keeping, for the bathroom only the floor mat was changed. Sinks and toilet were not scrubbed. Also to note that it would be good to brief staff not to discard travel sized amenities because my facial wash was discarded 😅 "

"Room is a little dark but view is fantastic. Had to change room because the air conditioning is not working."

"Room was spacious and had enough space for five, maybe six people. Location is good too, close to Sunway BigBox as well as shops. "

"Excellent location and good customer service "

"Entering the Room, was hit by whiff of moldy musky smell. Once.Air conditioning was on it wad confirmed it came from there. Seems like the Fancoils wefe not periodically maintained. Room Service was mediocre too, food arrived not quite warm enough. "

"Great service. Nice breakfast spread."